PRIYANKA KHATUN
Burdwan
Summary
Dedicated and focused Virtual Administrative Assistant who excels prioritizing, completing multi tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls, mails while handling in-person from clients and colleagues. Flexible and hardworking with a strong drive to succeed.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Virtual Assistant and Admin
TeamAZ Virtual Worldwide Solution
Burdwan
01.2021 - 06.2025
- Analyzed data sets to identify trends and insights.
- Entered data accurately into company databases.
- Conducted web research to gather relevant information for projects.
- Provided chat support to assist customers with inquiries.
- Website and Logo Designing
- Managed customer relationship management system to track interactions.
- Executed sales calls to potential customers to generate leads.
- Generated leads through various marketing strategies and outreach.
- Developed marketing and advertising strategies to promote products.
Assistant Process Associate
Destinex Global Solution
Burdwan
09.2015 - 12.2021
- Prepare reports, spreadsheets and presentations (Real Estate Research, Medical Coding, Data Scraping, Data Entry, Marketing)
- Created and maintained virtual filing systems for documents and records.
- Streamlined processes for data entry and document management in fast-paced environment.
- Streamlined processes for data entry and document management in a fast-paced environment.
- Assisted in project management by tracking progress and facilitating team meetings to support project completion.
- Prepare reports, spreadsheets and presentation (Real Estate Research, Medical Coding, Data Scraping, Data Entry, Marketing)
- Analyzed operational data to identify areas for improvement and optimization.
- Implemented quality control measures to ensure compliance with company standards.
Call Center Representative
Wipro
Kolkata
03.2014 - 08.2014
- Managed high-volume inbound calls to address customer inquiries effectively.
- Provided product information and assistance to enhance customer satisfaction.
- Resolved customer issues using Wipro's support software and communication tools.
Call Center Representative
Concentrix
Kolkata
08.2013 - 12.2013
- Resolved customer complaints through effective communication, enhancing customer satisfaction.
- Monitored call metrics to pinpoint service quality improvement opportunities.
- Resolved customer complaints through effective communication and support.
- Delivered excellent customer service on each call, fostering positive customer relationships.
- Monitored call metrics to identify areas for improvement in service quality.
- Greeted customers warmly at the entrance to create a welcoming atmosphere.
- Inputted notes into the system regarding customer conversations for future reference.
Telemarketing Executive
Sky Catcher InfoTech Solution
Burdwan
01.2013 - 04.2013
- Managed collection and organization of customer-related information to streamline service delivery
- Maintained list of customers facing problems based in accidental cases in the UK over the phone calls
- Handled complicated customer inquiries with patience to ensure satisfactory resolutions
- Documented customer interactions accurately in the CRM system for future reference.
- Collaborated with team members to improve service delivery processes.
- Trained new agents on call handling procedures and company policies.
- Delivered customer service via telephone to assist with inquiries and resolve issues.
- Oversaw information gathering for customer-related services to ensure accurate records.
- Maintained list of customers facing problems based in accidental cases in the UK over the phone calls
Education
Bachelor's Degree - Arts
The University of Burdwan
Burdwan, WB 06.2010 - 08.2012
Skills
- Virtual event coordination
- CRM administration
- Data documentation
- Database management
- Spreadsheets and reports
- Email organization
- Online research
- Report writing
- Business writing
- Business plan execution
- Social media marketing
- Data analytics
- Marketing assistance
- Office operations
- Workflow improvement
- Project management
- Excel
- MS Word
- PowerPoint
- Team collaboration
- Verbal communication
- Written communication
- Effective communication
- Customer management
- Project management
Hobbies and Interests
In my spare time I google, do global research on the internet about the world's circumstances, economy, film and music industry, health issues. Doing cardio to stay strong, active and writing a daily routine. Watching reality shows, movies and singing, poetry is the most favorite part of life.
Personal Information
- Date of Birth: 06/12/91
- Nationality: Indian
- Driving License: No
Languages
- Hindi
- English
- Urdu
- Bengali
- Hindi
- English
- Urdu
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Virtual Assistant and Admin
TeamAZ Virtual Worldwide Solution
01.2021 - 06.2025
Assistant Process Associate
Destinex Global Solution
09.2015 - 12.2021
Call Center Representative
Wipro
03.2014 - 08.2014
Call Center Representative
Concentrix
08.2013 - 12.2013
Telemarketing Executive
Sky Catcher InfoTech Solution
01.2013 - 04.2013
Bachelor's Degree - Arts
The University of Burdwan
06.2010 - 08.2012