PRIYANKA K J

• As a Business Systems Analyst at Epsilon, I specialized in transforming client requirements into precise user stories, ensuring seamless communication and alignment between stakeholders and development teams. My efforts were instrumental in translating business needs into actionable project tasks, which enhanced overall efficiency and fidelity to client expectations. I drove improvements in requirement gathering and documentation processes, which streamlined workflows and accelerated project timelines.

• Promoted due to excellent performance and contribution in product implementation, client relationship management and Go-live support

In my role as a Product Specialist, I excelled in engaging with clients to manage the entire cycle of product implementation and support, ensuring that client expectations were clearly understood and aligned with project goals. I was proficient in gathering and organizing customer business requirements, creating comprehensive documentation such as Business Requirement Documents (BRD) and Functional Specification Documents (FSD). My responsibilities involved facilitating effective communication among stakeholders and development teams through detailed requirements gathering sessions, translating user needs into clear user stories.

I conducted product research to identify development opportunities and new business prospects. In an Agile environment, I efficiently managed and prioritized product backlogs using Azure DevOps, aligning user stories, epics, and approval criteria with stakeholder needs and business objectives. My SQL skills enabled me to write complex queries for data extraction and analysis, supporting business operations and reporting.

I successfully managed defect tracking and issue prioritization using tools like Jira and conducted regular regression testing to ensure product stability. By coordinating User Acceptance Testing (UAT) with stakeholders, I ensured that systems met business needs and user expectations prior to release. I worked closely with product teams to develop and launch new features, effectively communicating technical details. Additionally, I performed gap analyses to uncover opportunities for improvement, contributing positively to product evolution and business growth.