PRIYANKA K L

Key Responsibilities: 24x7 Operations: Managed and resolved issues across database server adminstration, ensuring high availability and performance

Performance Tuning : Effectively identifing and resolving performance bottlenecks like database backups, restoring database using SSMS

Utilize Monitoring Tools: Stayed well-versed in monitoring tools like SolarWinds, vCenter, and Zenoss to bolster system oversight and expedite issue resolution.

Maintain Documentation: Ensured meticulous documentation of case notifications within designated Service Level Agreements (SLAs), fostering compliance and transparent record-keeping.

Communicate Incident and Change Notifications: Regularly updated impacted business units and senior management on planned and unplanned incidents and changes, delineating business repercussions, affected applications, and resolution details.

Collaborate with Major Incident Manager: Engaged closely with the Major Incident Manager to accelerate the resolution of critical outages affecting IT infrastructure, minimizing disruptions.

Adhere to ITIL Procedures: Adhered to ITIL procedures for effective service delivery and ensured service restoration within agreed-upon SLAs.

Manage Problem Tickets: Initiated and oversaw problem tickets, assigning them to the problem management team for Root Cause (RC) identification and resolution.