Priyanka Kudachi
Vasco Da Gama,GA
Summary
At eDOT Solutions, I excelled as an IT Support Engineer, mastering network troubleshooting and fostering strong user support. My proactive approach led to enhanced network security and efficient IT infrastructure setup for new employees, demonstrating both technical expertise and exceptional collaborative skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Engineer
EDOT Solutions
Vasco Da Gama
04.2022 - Current
- To provide L1 support to internal users by resolving technical issues related to hardware, software and network.
- Respond to IT related support and services via phone, email or ticketing system.
- Install, configure and maintain computer hardware and peripherals.
- Troubleshoot and resolve network connectivity issues, including LAN, WAN and VPN.
- Managed and maintained the enterprise anti-virus console, ensuring all endpoints were regularly updated and protected against the latest threats.
- Perform regular in house all servers maintenance, including weekly backups and monthly server inspection reports.
- Perform monthly backup of all in house network switches.
- Setup and support of IT infrastructure for new employees by providing a laptop or desktop computer, email and AD account creation and access management.
- Document technical issues, resolutions and other processes in the excel sheet.
- Collaborate with other IT team members to identify and implement improvements to IT systems and processes.
- Provide training and guidance to users on best practices and IT policies.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Bachelor of Engineering - Electronics And Telecommunication
SRIEIT
Shiroda08.2020
Higher Secondary - Science
Deepvihar Higher Secondary School
Vasco Da Gama, India03.2016
High School -
ST. Therese’s High School
Vasco Da Gama, India03.2014
Skills
- Network Troubleshooting
- Software Installation
- IT Documentation
- Data Backup and Recovery
- Routing and Switching
- Server Management
- VPN Configuration
- Basic Firewall configuration
- Ticket support system management
- Hardware diagnostics
Certification
- Cisco Certified Network Associate (CCNA 200-301) Certified on 12 May 2024 with Cisco ID No. CSCO14598971.
Languages
English
Upper intermediate (B2)
Kannada
Intermediate (B1)
Konkani
Intermediate (B1)
Hindi
Upper intermediate (B2)
Singing
Cleared Praveshika Pratham (Second Year) exam in Classical Singing from Akhil Bharatiya Gandharva Mahavidyalaya Mandal, Mumbai, Maharashtra at Kalasagar Saunskrutik Kendra, Shiroda, Goa held in November 2018.
Timeline
IT Support Engineer
EDOT Solutions
04.2022 - Current
Bachelor of Engineering - Electronics And Telecommunication
SRIEIT
Higher Secondary - Science
Deepvihar Higher Secondary School
High School -
ST. Therese’s High School