Priyanka Kumari

Prudent Business Intelligence Analyst with 5.2+ years providing employers with valuable and actionable data to drive customer success and customer services . Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.

CX Leader Board

Created a scoreboard for customer success managers to track their performance measured by factoring their subscriptions, licenses renewals , TTC, Customer Interactions, etc

Top performers are rewarded with Cash Prize

Enablement - All Training Hr

Created a Multi-tab dashboard for Managers (L6,L7) , Agents to track their and team's performance measured by completion of the required course of enablement

Gainsight Data pipeline

Package Deployment Designed and developed packages for data warehouse gainsight database using SSIS, implemented Event

Handlers and Error Handling in SSIS packages and notified process results to various user communities

First Active Usage (FAU) - Of all the customers who have purchased the service, what percentage are using at least 2% of their entitlement (subscription purchased > 90 days)

Meaningful Active Usage (MAU) - Of all the customers who have purchased the service, what percentage are using at least 20% of their entitlement (subscription purchased > 90 days) Growth

Active Usage - Of all the customers who have purchased the service, what percentage are using at least 60% of their entitlement.