PRIYANKA KUMARI

Working as Lead Analyst in PA Servicing email process (Singapore and Hong Kong Market)

Job Responsibilities:

• Assisting corporate clients (Large & Middle Market) in managing their corporate card program.

• End to end analyzing the request from corporate clients and working towards providing the best possible resolution.

• Liaising with various team within American Express to give clients the fastest resolution and service at one shop.

• Progressive R&D on black screens like (Globe star, credit authorization system etc.) which helps in end-to-end analysis. Working on application GSP-C, MYSU, Monocle, STAR, CHC update etc.

• Performing Internal audits within the team on weekly basis in the last 2 years to avoid or overcome PMA/BST errors in leadership's attention.

• Conduct Internal audit meetings 2 times in a week for Coaching & feedback to team members.

• Publishing these reports on a fortnightly basis to the respective stakeholders.

• Performing process hygiene audit. Process Hygiene includes auditing such as Termination, Case Time Resolution (CTR) and financial errors.

• We use Sharepoint to maintain our coding under Sharepoint (i.e., Meetings, one on one discussions etc.)

• Performed a role of EEAT SPOC for a year (2021).

• Responsible to create Minutes of meeting on weekly basis.

• Process Improvement Initiatives.

• Updating ECCO (process guide) wherever required.

• Share best practices within the team.

• Support New hire trainees on OJT and production.

Process : PROVIDER VERIFICATION OUTREACH–PVO

Real time update with Fax Information (Such as Provider Name, Age limit, Phone and Fax no, Office hours, Languages, Web address, Email & Specialty etc.).

Process : Adjustments (Reworks), CBH (Behavioral Claims) & LPI (Late Payment Interest Claims).

• Depth knowledge about the product (U.S Healthcare).