Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Timeline
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PRIYANKA KUMARI

PRIYANKA KUMARI

Gurgaon,HR

Summary

Experienced Deputy Manager in Operations with over 5 years of experience in the finance industry. Skilled in optimizing financial processes, managing compliance, and leading cross-functional teams to drive efficiency and growth. Proven track record of delivering operational excellence, enhancing productivity, and ensuring regulatory adherence in a fast-paced environment.

Overview

9
9
years of professional experience

Work History

Deputy Manager of Operations

SBNRI
12.2022 - Current
  • Manage the day-to-day operations of the KYC team, including lead management, pipeline management, and forecasting
  • Liaison with the vendors for Operations activities to ensure smooth functioning of the user funnel and put checks in place
  • Quantify, analyze, and prepare operational databases
  • Work closely with the sales, marketing, and strategy teams to develop and implement strong user operations and retention strategies and campaigns
  • Provide guidance and support to the sales team to ensure they meet their targets and achieve their goals
  • Ensure compliance with all relevant regulations, policies, and procedures
  • Analyze KYC data, user behavior cohort, and performance metrics to identify trends and areas for improvement
  • Handle team of operations in a lead capacity with roles of managing the team size, delegating executions report preparation and discussion.

Deputy Manager

Kotak Mahindra Bank
11.2021 - 03.2022
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained daily CRM reports and efficiently managed inventory procedures on FLEX CUBE.


HDFC Bank | Personal Banker

05.2018 - 09.2020
  • Conducted BJR checking and ensured timely monitoring of KYC and Re-KYC processes
  • Managed account activities post-activation, ensuring effective account management
  • Maintained daily CRM reports and efficiently managed inventory procedures on FLEX CUBE
  • Assist customers in their banking needs from account opening, and KYC to the successful conversion of the leads into the end customer
  • Offered deals and financial assistance programs for the customers on behalf of the company whilst successfully helping in building the client base
  • Deal with the clients daily to analyze the broader issues prevailing them and report the same to the hierarchy for effective measures to be put in place
  • Oversee transactions and personal banking of the customers and represent the bank in a good faith
  • Developed skills in customer acquisition and fundamental banking operations
  • Enhanced ability to cater to a diverse customer base for efficient departmental operations
  • Undergo training from the senior team in effective customer handling and dealings
  • Operate and handle the personal banking and customer account opening activities to assist in the banking needs of the customer base.

Bandhan Bank | Training

07.2015 - 09.2015
  • Conducted BJR checking and ensured timely monitoring of KYC and Re-KYC processes
  • Managed account activities post-activation, ensuring effective account management
  • Maintained daily CRM reports and efficiently managed inventory procedures on FLEX CUBE
  • Assist customers in their banking needs from account opening, and KYC to the successful conversion of the leads into the end customer
  • Offered deals and financial assistance programs for the customers on behalf of the company whilst successfully helping in building the client base
  • Deal with the clients daily to analyze the broader issues prevailing them and report the same to the hierarchy for effective measures to be put in place
  • Oversee transactions and personal banking of the customers and represent the bank in a good faith
  • Developed skills in customer acquisition and fundamental banking operations
  • Enhanced ability to cater to a diverse customer base for efficient departmental operations
  • Undergo training from the senior team in effective customer handling and dealings
  • Operate and handle the personal banking and customer account opening activities to assist in the banking needs of the customer base.

Education

PGDM in Finance - Financial Planning And Services

JK Business School

Bachelor of Business Administration -

MDDM College

Higher Secondary (Commerce) -

Vanijya Inter College

Secondary Education - 10th -

St. Xavier's Jr/Sr School
Muzaffarpur, India

Skills

  • Decision making
  • Communication
  • Multi-tasking
  • Team Handling
  • Financial modeling and reporting
  • Data Mining and Analysis
  • Financial Analysis
  • Business Process Implementation
  • Advanced SAP-Fi proficiency
  • Business Operations
  • Banking KYC
  • Operational Dashboards
  • SAS Basics

Accomplishments

  • 2013, 2015, Reduced the production cost by 20% in the second year of internship.
  • 2015, 2020, Managed five projects worth over $100 million.

Languages

English
Hindi

Hobbies and Interests

  • Reading
  • Writing
  • Traveling
  • Music
  • Movies

Timeline

Deputy Manager of Operations

SBNRI
12.2022 - Current

Deputy Manager

Kotak Mahindra Bank
11.2021 - 03.2022

HDFC Bank | Personal Banker

05.2018 - 09.2020

Bandhan Bank | Training

07.2015 - 09.2015

PGDM in Finance - Financial Planning And Services

JK Business School

Bachelor of Business Administration -

MDDM College

Higher Secondary (Commerce) -

Vanijya Inter College

Secondary Education - 10th -

St. Xavier's Jr/Sr School

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PRIYANKA KUMARI