Priyanka Kumari
Bengaluru
Summary
Competent & Technology driven professional with rich experience of over 5 years. Well Versed in ITIL methodologies. Strong problem solving, analytical, and time management skills. Ensure Customer satisfaction by understanding end user issues and effectively working to resolve them. Proven ability to learn technologies quickly and to work efficiently both as independent and as a team player.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Project Manager
Scanning Revolution
9 2022 - Current
- Managed Major and minor changes for having complex IT Infrastructure and supporting crisis
- Ensured that the technical teams are updating the ticket logs with accurate information
- Generating and publishing Daily reports on the status and action necessary on Change Tickets
- Led the entire change management process, from validating change requests, to obtaining stakeholder approval, preparing RFCs, and ensuring successful implementation
- Ensured that all necessary preparations for the CAB/ECAB meeting have been made, including the creation of an agenda, the distribution of change requests to be reviewed, and the invitation of participants, as well as the capacity to examine all planned modifications
- Ensured the RCA from the initiator is captured in Service Now for the Change Failure
- Assessed Change to ensure that the Change implementation, verification, and back-out plans are complete, and that there are no conflicts or contentions with other scheduled Changes and Change Record updated
- Collaborated work with Incident Process Coordinator for the Incidents at risk of breaching SLA
- Co-ordinated with major Incident Management Team in solving the Problem Tickets
- Analyzed and prepare the report for the continuous failures happened due to repeated INC's.
Quality Assurance Lead
Scanning Revolution
07.2019 - 08.2022
- Professional experience in the areas of Release and Change Management
- Created test cases to maximize success of manual software testing with consistent, thorough approaches
- Working with the development team in getting the fixes for the defects that had been in open status
- Collaborated with developers and product owners to stay current on product features and intended functionality
- Produced and maintained consistent technical documentation
- Gain awareness of business application and validate requirements according to the user expectations
- Collaborate with team members (QA team) to develop effective strategies and test plans
- Proven ability to learn technologies quickly and to work efficiently both as independent and as a team player
- Ensure internal customer satisfaction by understanding end user issues and effectively applying the appropriate solutions.
Quality Assurance-Intern
Scanning Revolution
08.2018 - 06.2019
- Identified and tracked defects with Bugzilla and supported developers in resolving problems by completing additional tests
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
- Authored comprehensive documentation on product features, usage guidelines, and benefits to enhance user understanding and support.
Content Writing and Quality Assurance-Intern
Insync Tech-Fin Solutions Ltd.
08.2017 - 07.2018
- Evaluated project requirements and content standards for each project to produce copy in line with creative structure
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Education
MBA in Information Technology and System Management -
Narsee Monjee Institute of Management Studies (NGASCE)
06.2022 - 05.2024
Bachelor of Computer Application - undefined
West Bengal University of Technology, Siliguri, Kolkata
07.2016 - 05.2019
Skills
Change Management
Incident and Problem Management
Stakeholder Coordination
SLA Adherence
Jira
Testing Methodologies
Project Management
Certificationsandawards
- Received Excellence Award at Inspiria Knowledge Campus 2016-2017.
- Received Excellence Award at Inspiria Knowledge Campus for Perfect Attendance 2016-2017.
- Received Excellence Award for Extra Curricular Activities at Inspiria Knowledge Campus 2016-2017
Extracurricular Activities
- Event coordinator for Insvaganza 2017 & 2018 (College Fest).
- Academic Co-Chair of Computer Application Department 2016-2017.
- Academic Chair of Student Representative Council at Inspiria Knowledge Campus 2017-2018.
- President of the Student Representative Council at Inspiria knowledge Campus 2018-2019
Timeline
MBA in Information Technology and System Management -
Narsee Monjee Institute of Management Studies (NGASCE)
06.2022 - 05.2024
Quality Assurance Lead
Scanning Revolution
07.2019 - 08.2022
Quality Assurance-Intern
Scanning Revolution
08.2018 - 06.2019
Content Writing and Quality Assurance-Intern
Insync Tech-Fin Solutions Ltd.
08.2017 - 07.2018
Bachelor of Computer Application - undefined
West Bengal University of Technology, Siliguri, Kolkata
07.2016 - 05.2019
Project Manager
Scanning Revolution
9 2022 - Current