Summary
Overview
Work History
Education
Skills
Achievements Awards
Languages
Personal Information
Timeline
Generic

Priyanka Kushwah

Indore

Summary

Highly organized and reliable professional with a talent for juggling multiple priorities and a positive, cheerful demeanor. Experienced Support Specialist with a track record of meeting company objectives through organized and efficient practices. Adept at handling pressure and adapting to new situations and challenges to uphold the company's image and willing to take on extra responsibilities to support team goals. A committed and organized individual who consistently maintains a positive attitude while managing a busy workload. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience

Work History

Teammate (Content Moderator)

TaskUs
Indore
05.2022 - 06.2025
  • Reviewing user-generated content, including text, images, and videos, to ensure that it meets the company's policies and community standards.
  • Identified and flagged inappropriate content using moderation tools.
  • Identified trends in user generated content that could be addressed through policy changes or training programs.
  • Conducted regular audits of existing system tools used by moderators in order to identify any potential areas for improvement.
  • Conducted presentations on data quality awareness sessions to various production teams, and participated in the Quality Awareness Week.
  • Collaborated with team members to discuss content issues and solutions.

Technical Support Executive

Teleperformance
Indore
03.2021 - 04.2022
  • To manage issues mainly related to service interruption or technical glitches.
  • To resolve customer's issue on call and if required escalate the issue as per the company's policy.
  • Handling issues related to technical glitches of mobiles, televisions, MI boxes and every product mentioned on Xiaomi website.
  • Collaborated with team members to improve troubleshooting procedures effectively.

Education

Higher Secondary School -

New Pink Flower Higher Secondary School

High School -

New Pink Flower Higher Secondary School

Bachelor's Of Business Administration -

Government Maharani Laxmi Bai Girls Postgraduate College

Skills

  • Excellent communication skills
  • Detail-oriented
  • Exceptional organizational skills
  • Ability to thrive in a fast-paced environment
  • Proficient in multitasking
  • Working effectively under pressure
  • Overtime management
  • Complaint resolution
  • Quality improvement
  • Content management
  • MS office proficiency

Achievements Awards

  • Won Employee of the Month, Quality Star of the Month, Consistent Champ of the Month.
  • Awarded as an AHT champ of the Quarter and the month.
  • Promoted as SME.

Languages

English

Personal Information

  • Father's Name: Mr Deepchand Kushwah
  • Date of Birth: 07/24/01
  • Gender: Female
  • Nationality: Indian

Timeline

Teammate (Content Moderator)

TaskUs
05.2022 - 06.2025

Technical Support Executive

Teleperformance
03.2021 - 04.2022

Higher Secondary School -

New Pink Flower Higher Secondary School

High School -

New Pink Flower Higher Secondary School

Bachelor's Of Business Administration -

Government Maharani Laxmi Bai Girls Postgraduate College
Priyanka Kushwah