PRIYANKA KWATRA
Front Office & Guest Relations Executive
New Delhi
Summary
Hospitality and Guest service professional with 5+ years of experience in luxury hotels, events, VIP guest handling, RSVP coordination, and front office operations. Skilled in customer service, guest relations, event coordination, complaint resolution, and administrative support in fast-paced environments. Experienced in working with international guests and delivering exceptional service standards. Strong communication, multitasking, and organizational abilities with a passion for hospitality and cruise guest experience.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Event RSVP Coordinator
Freelancer
09.2021 - Current
- Coordinated Guest registrations, RSVP management, and event logistics for luxury weddings and corporate events.
- Assisted VIP guests and ensured smooth guest arrival and hospitality experience.
- Managed guest databases, schedules, vendor coordination, and event communication.
- Handled client inquiries, guest concerns, and last-minute operational requirements professionally.
- Worked in high-pressure environments while maintaining exceptional customer service standards.
Front Office Associate
Oberoi Hotels & Resorts
05.2019 - 07.2020
- Managed guest check-in and check-out procedures efficiently while ensuring luxury hospitality standards.
- Assisted international guests with reservations, requests, and complaint resolution.
- Coordinated with housekeeping and other departments to ensure seamless guest experiences.
- Maintained accurate guest records and handled front desk administrative tasks.
- Delivered professional customer service in a fast-paced luxury hotel environment.
Education
B.SC in Catering Science & Hotel Management -
Bharthiar University
04.2001 -
Diploma in Hotel Management & Front Office IIHM -
IIHM Delhi
04.2001 -
Skills
Guest Satisfaction
Front Office Operations
VIP Guest Handling
Event Coordination
Complaint Resolution
Communication Skills
Multitasking
Team Collaboration
Accomplishments
Worked as a freelancer on a Government project for #NH for EV transport.
Certification
Senior Handball
Timeline
Event RSVP Coordinator
Freelancer
09.2021 - Current
Front Office Associate
Oberoi Hotels & Resorts
05.2019 - 07.2020
Senior Handball
08-2014
B.SC in Catering Science & Hotel Management -
Bharthiar University
04.2001 -
Diploma in Hotel Management & Front Office IIHM -
IIHM Delhi
04.2001 -