Priyanka L
Thoraipakkam, Chennai
Summary
AWS management and on-premise server administration expert with specialization in CI/CD automation using Jenkins and TeamCity. Achievements include significant improvements in application deployment efficiency and reliability. Extensive experience in incident management and leading change initiatives, enhancing organizational processes. Over 9 years in the IT industry, with 3+ years focused on DevOps practices.
Overview
9
9
years of professional experience
Work History
IT Analyst
TCS - Deutsche Bank , Prudential Insurance of America
Chennai
01.2022 - Current
- Automated deployment processes with CI/CD tools to enhance application update efficiency.
- Managed AWS cloud infrastructure, improving application hosting reliability.
- Configured services on Amazon Web Services for optimal performance.
- Led change management initiatives to boost organizational efficiency.
- Deployed code changes from source control repositories, including GitHub and Bitbucket.
- Monitored incident management system for timely updates and resolutions.
- Collaborated with development teams to integrate CI/CD pipelines effectively.
IT Systems Administrator
Full Creative
Chennai
06.2016 - 01.2022
- Provided technical support for software and hardware issues across diverse platforms.
- Diagnosed and resolved customer inquiries through various communication channels.
- Documented troubleshooting steps and solutions in the knowledge base system.
- Trained new team members on support protocols and best practices.
- Assisted in the implementation of new support tools to enhance operational efficiency.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Ensured compliance with GDPR regulations while managing personal data collected through research initiatives.
Education
Bachelor of Engineering Technology - Computer Science 77%
New Prince Shri Bhavani College of Engg.
Chennai05-2015
Higher Secondary School - Computer Science 78%
Rani Lady Meyyammai Higher Sec. School
AdyarSkills
- AWS management
- Incident management
- Code deployment
- Change management
- Technical support
- CI/CD automation
Tools Used
- Confluence
- JIRA
- ServiceNow - Change management, incident management
- Bitbucket
- Team city
- Open shift
- Jenkins
- AWS
- Docker
- Kubernetes
Languages
- Tamil
- English
Accomplishments
- Service and Commitment Award - January 17, 2025
- On the Spot Award - August 7, 2023
- On the Spot Award - March 31, 2023
- Xcelerate Warrior Certificate - June 18, 2024
Timeline
IT Analyst
TCS - Deutsche Bank , Prudential Insurance of America
01.2022 - Current
IT Systems Administrator
Full Creative
06.2016 - 01.2022
Bachelor of Engineering Technology - Computer Science 77%
New Prince Shri Bhavani College of Engg.
Higher Secondary School - Computer Science 78%
Rani Lady Meyyammai Higher Sec. School
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