Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Priyanka Lakhan

Priyanka Lakhan

Hyderabad

Summary

Accomplished professional with extensive experience in business development, process optimization, automation, and strategic planning. Expertise in project management, data analysis, and investment decision-making. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background to take the next career step with a respected organization that rewards talent, hard work, and results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Executive TOI

CtrlS
Hyderabad
05.2023 - Current
  • Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
  • Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.
  • Established performance metrics to measure progress towards goals and objectives.
  • Created policies and procedures that ensured compliance with applicable laws and regulations.
  • Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.

Senior Customer Representative

ATMECS Global Inc
Hyderabad
01.2021 - 06.2023
  • Demonstrated exceptional proficiency in resolving customer inquiries and issues promptly and courteously
  • Consistently exceeded performance metrics, achieving high customer satisfaction ratings
  • Utilized strong communication skills to effectively convey complex information and troubleshoot problems
  • Proven ability to adapt to new technologies and processes, ensuring efficient and effective customer service delivery
  • Recognized for exemplary teamwork and collaboration, contributing to a positive work environment and achieving team goals
  • Successfully managed high call volumes while maintaining quality standards and meeting service level agreements
  • Received commendations for professionalism and dedication to delivering outstanding customer experiences
  • Developed and implemented innovative solutions to streamline workflows and enhance customer satisfaction

Customer Service Executive

TELEPERFORMANCE INDIA PVT. LTD
New Delhi
04.2020 - 01.2021
  • Effectively managed a diverse range of customer inquiries and issues, including product troubleshooting, billing discrepancies, and service inquiries, resulting in a 98% customer satisfaction rating
  • Consistently exceeded performance metrics by maintaining an average call resolution time of under 5 minutes while maintaining a 95% customer satisfaction rating
  • Utilized active listening and empathy skills to establish rapport with customers, facilitating the resolution of escalated issues and turning dissatisfied customers into loyal advocates
  • Adapted quickly to changes in technology and software systems, participating in regular training sessions to stay updated on new tools and processes, resulting in a seamless transition during system upgrades
  • Collaborated closely with cross-functional teams, including sales, technical support, and billing departments, to address customer concerns comprehensively and ensure a unified customer experience
  • Managed peak call volumes during promotional campaigns and seasonal peaks, implementing proactive measures such as callback options and self-service resources to alleviate wait times and improve overall customer satisfaction
  • Received multiple 'Employee of the Month' awards for consistently demonstrating professionalism, reliability, and a commitment to delivering exceptional customer service
  • Participated in continuous learning opportunities, including workshops and online courses, to enhance skills in conflict resolution, negotiation, and effective communication

Cabin Crew

Trujet Airways
Hyderabad
01.2016 - 01.2019
  • Provided exceptional customer service to passengers, ensuring a welcoming and comfortable travel experience throughout the duration of flights
  • Demonstrated proficiency in safety procedures and protocols, effectively communicating and enforcing regulations to ensure the well-being of passengers and crew
  • Successfully managed and resolved passenger inquiries, concerns, and conflicts with professionalism and diplomacy, contributing to high passenger satisfaction ratings
  • Collaborated closely with fellow crew members to coordinate inflight services, including meal and beverage distribution, in-flight entertainment, and emergency response readiness
  • Maintained a tidy and organized cabin environment, conducting regular checks to ensure cleanliness, safety, and compliance with airline standards and regulations

Education

MASTER OF BUSINESS ADMINISTRATION -

Acharya Nagarjuna University
01.2022

BACHELOR OF BUSINESS ADMINISTRATION -

Acharya Nagarjuna University
01.2019

Skills

  • Growth planning
  • Executive-level support
  • Scheduling
  • Operational management
  • Policy administration
  • Business Analysis
  • Performance Management
  • Problem resolution
  • Problem-solving abilities

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

Industry-recognized credential that validates your understanding of Scrum, an Agile framework used to manage complex projects, especially in software development. This certification demonstrates your ability to facilitate Scrum teams, guide them through the Scrum process, and ensure that they follow best practices for delivering high-quality results.

Timeline

Senior Executive TOI

CtrlS
05.2023 - Current

Senior Customer Representative

ATMECS Global Inc
01.2021 - 06.2023

Customer Service Executive

TELEPERFORMANCE INDIA PVT. LTD
04.2020 - 01.2021

Cabin Crew

Trujet Airways
01.2016 - 01.2019

MASTER OF BUSINESS ADMINISTRATION -

Acharya Nagarjuna University

BACHELOR OF BUSINESS ADMINISTRATION -

Acharya Nagarjuna University

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Priyanka Lakhan