Priyanka L R

• Addressed and resolved customer complaints and issues to improve satisfaction.
• Retained updated knowledge of market competition and related offerings to generate favor for Bigyellowfish application.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Conducted regular customer success analysis, leading to the identification and implementation of key customer satisfaction improvements
• Delivered comprehensive client success objectives and metrics to improve retention rates, directly impacting long-term business revenue.
• Developed an internal system of tracking client needs, changes, and feedback to ensure appropriate and timely responses to challenges or requests.

• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Conducted orientation sessions and organized on-the-job training for new hires.

· Assess instructional effectiveness and determine the impact of training on employee skills and KPIs.

· Gather feedback from trainers and trainees after each educational session.

• Reviewed and edited content for correct grammar and style.
• Developed and maintained database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
• Collaborated with editors and page designers to create polished, attractive product.
• Recommended copy edits based on knowledge of target audience and internal and external style guides.