Priyanka Mali
Mumbai
Summary
Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the retail sector.
Motivated Back Office Executive skillful in performing key administrative tasks such as research, accounting functions and data analysis. Structured and methodical professional dedicated to responding quickly to requests and providing reliable support to management. Expertise in calender management and bookkeeping.
Overview
6
6
years of professional experience
Work History
Store Sales Executive
TeamLease, LG Electronics
Mumbai
09.2022 - 04.2023
- Handled Personal care section
- LED and Home Appliances Section.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Increased purchase amounts by cross-selling with similar products.
Back Office Executive
Manshi Enterprises
Mumbai
09.2020 - 10.2022
- Worked as a back-office executive for HDFC Bank Credit card collection department handled calls, entire Back-end work, Data entry work in excel & word.
- Organized documents related to customer accounts for easy retrieval when needed.
- Created reports on a weekly basis to track customer service metrics.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Planned and executed events and functions for office invitations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
FIS
Multiplier Brand Solutions Pvt Ltd / Panasonic Brand
Mumbai
08.2018 - 08.2020
- Common And Beauty Personal Care Products
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
DEMONSTRATOR
Philips India Pvt Ltd
Mumbai
08.2017 - 07.2018
- Philips Air fryer live demo & cooking classes.
- Conducted market research to identify target audiences for product demonstrations.
- Maintained records of sales figures and feedback from customers after product demonstrations.
- Demonstrated product features and benefits to potential customers.
- Kept demonstration working space organized, clean and hygienic at all times.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Created presentations for customers to demonstrate the features of products.
- Provided technical advice and support to customers regarding product usage.
Education
U.E.T SNDT WOMEN'S UNIVERSITY -
S.N.D.T University of Mumbai
Skills
- Business Development
- Problem-solving abilities
- Computer proficiency
- Customer Relations
- Marketing
- Reception Management
- Billing Support
- Data Entry
- Report Preparation
- Mail Management
- Database Maintenance
- Social Media Updating
- Product Sales
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
Timeline
Store Sales Executive
TeamLease, LG Electronics
09.2022 - 04.2023
Back Office Executive
Manshi Enterprises
09.2020 - 10.2022
FIS
Multiplier Brand Solutions Pvt Ltd / Panasonic Brand
08.2018 - 08.2020
DEMONSTRATOR
Philips India Pvt Ltd
08.2017 - 07.2018
U.E.T SNDT WOMEN'S UNIVERSITY -
S.N.D.T University of Mumbai
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