Professional Scrum Certified with an analytical bent of mind and an extensive experience in Project Management, Business Analysis, & Solutions development & Testing across Banking & CRM domain.
Proven track record in managing projects to implement new systems, resulting in significant cost savings and increased customer satisfaction.
Collaborated with cross-functional teams to identify and implement process improvements, resulting reduction in project delivery time.
Managed a project to implement a end to end CRM solution while giving SIT, UAT & Production support to the customer
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Consultant
BUSINESSNEXT
05.2021 - Current
Elicit requirement gathering by collaborating with the stakeholders, document the requirements and get sign-off on the understanding
Designing the process flow based on stakeholder requirement and creating BRD document and FSD
Effort estimation, resource and sprint planning, creating user story, training team to understand functionality and allocate tasks accordingly
Implemented end to end CRM solution along with API integrations & dashboards, reports, mobile interface functionality
Collaborated with technical & testing team to ensure timely delivery
Provided effective & prompt production support to business users for effortless roll out of project
Worked with clients - Abu Dhabi Islamic Bank, Kotak, RBL & South Indian Bank
Business Analyst
Utkarsh Small Finance Bank
10.2020 - 05.2021
Understand requirements from business users and balance them into functionally reasonable requirements.
Documenting business requirements, reviewing FSD, preparing test cases.
Communicate and collaborate with business users and vendor to ensure quality of deliverables.
Co-ordinate with testing team during various phases of testing and represent end-users in the UAT phase.
Validate if the solution provided by vendor satisfies business needs.
Worked on Trade Finance project modules - Bank Guarantee & Letter of Credit
Techno Functional Consultant
3i Infotech
03.2018 - 10.2020
Developing new features and enhancement in project as per the business requirements and preparing technical documents for those functionalities.
Involved in designing of prototypes, analyzing functional documents, problem analysis & root cause analysis, perform reviews, walkthrough and helping the team on the business requirements.
Proactively took the responsibilities for development and unit testing.
Worked on developing Trade Finance - Import & Export System for Basic Bank of Bangladesh
Education
PG Diploma - Advance Computing
MET Institute of Information Technology
Mumbai, India
02.2018
B.Tech/B.E - Electronics/Telecommunication
College Dilkap Research Centre & Institute ofManagement Studies
2016
Skills
Functional Documentation
Project Management
Strategic Planning
Requirement Gathering
Team Management
Business Development
Problem Analysis
Agile Methodology
Process Modeling
Stakeholder Engagement
Analytical Skills
Problem Solving
Scrum
Teamwork and Collaboration
PLSQL
Visio
UML
Wireframe
Trello
JIRA
Confluence
Bizagi
Pencil
FSD
CRM Implementation
CRM Integration
Brd
API Integration
Dashboard Development
Salesforce CRM
Additional Information
SOCIAL LINKS: https://www.linkedin.com/in/priyanka-m-684ba660/
Certification
Professional Scrum Master I Certified from Scrum.org
Certified CRM Professional
JIRA Fundamentals Certification
Trello Fundamentals Certification
Confluence Certification
Agile Scrum Essentials
Entry Level Business Analysis Training (ECBA)
Software
Bizagi
Jira
Trello
Kanban
Interests
Reading
Timeline
Senior Consultant
BUSINESSNEXT
05.2021 - Current
Business Analyst
Utkarsh Small Finance Bank
10.2020 - 05.2021
Techno Functional Consultant
3i Infotech
03.2018 - 10.2020
PG Diploma - Advance Computing
MET Institute of Information Technology
B.Tech/B.E - Electronics/Telecommunication
College Dilkap Research Centre & Institute ofManagement Studies