PRIYANKA MEHROTRA
Bengaluru
Summary
Seasoned merchandising and supply chain director with over 21 years of experience in the dynamic IT industry. Recognized for strategic insight and impactful leadership, consistently delivering successful program management results in a rapidly changing technology landscape. Technology leader known for forward-thinking leadership and hands-on proficiency, driving innovation and building effective teams to bridge advanced technologies with business achievements. Robust background in directing and managing large-scale operations, driving success through strategic planning and execution. Skilled at implementing innovative solutions to enhance productivity and operational effectiveness, fostering teamwork and adapting to evolving business needs to ensure alignment with organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director Merchandise & Supply Chain Program
Giant Eagle GCC
11.2023 - Current
- Collaborating with Engineering, Product, and Program teams to embed “quality by design” principles in the development lifecycle.
- Establishing engineering best practices, architecture standards, and development methodologies (Agile, DevOps).
- Partnering with stakeholders to define product vision, strategy, and roadmap based on market needs, customer feedback, and business priorities.
- Overseeing the planning, execution, and delivery of cross-functional initiatives and complex programs.
- Defining and maintaining program governance, status reporting, KPIs, and risk management frameworks.
- Ensuring timely and on-budget delivery of projects by collaborating across engineering, product, QA, and operations.
- Defining the enterprise QA vision and roadmap, aligned with business objectives and product goals.
- Serve as the central point of alignment between product, engineering, and executive leadership.
- Communicating roadmaps, project status, risks, and opportunities clearly to all stakeholders, including C-level executives.
- Driving long-term planning efforts and investment prioritization based on business and technical strategy.
- Integrating Jira with Forecast plugin to predict sprint velocity and resource bottlenecks, enhancing sprint planning accuracy and controlling spillage by 10%
- Implementing AI-enabled forecasting tools Microsoft Project Power BI to proactively identify timeline risks, improving on-time delivery by 25% across 3 global programs
Delivery Head
Proxima360
01.2022 - 11.2023
- Lead the delivery of complex, multi-year supply chain transformation and optimization programs for enterprise clients.
- Drive high-quality solution implementation using platforms like Oracle SCM, Manhattan, Blue Yonder, or custom-built systems.
- Serve as the primary point of contact for client leadership, ensuring ongoing alignment with business goals, expectations, and priorities.
- Build strong, trust-based client relationships through transparency, value delivery, and proactive issue resolution
- Establish and enforce delivery governance frameworks, KPIs, escalation paths, and risk management practices.
- Monitor and drive project health across dimensions of time, cost, scope, quality, and customer satisfaction.
- Manage and mentor a team of project managers, solution architects, business analysts, and functional/technical consultants.
- Ensure efficient test planning, execution, and defect lifecycle management.
- Present quality dashboards and executive reports to leadership and stakeholders
- Coordinated efficient routes and schedules for 50-driver team.
Product Manager
JCPenney
08.2016 - 01.2022
- Lead the planning, execution, and support of retail technology solutions, including POS systems, digital commerce platforms, inventory systems, and associate tools.
- Drive high-quality solution implementation using platforms like Oracle SCM, Manhattan, Blue Yonder, or custom-built systems.
- Lead and mentor a team of developers, analysts, or support engineers across one or more technology domains.
- Promote a culture of accountability, learning, and customer-centric thinking within the technology team.
- Serve as a key liaison between IT and business leaders to align technology strategy with retail objectives
- Spearheaded cross-functional teams to enhance product development and launch strategies.
- Cultivated partnerships with key stakeholders to drive product innovation and growth.
Solution Architect
Tech Mahindra
11.2010 - 08.2016
- Define and maintain the QA architecture and test frameworks for merchandising systems, including product information management (PIM), pricing engines, item setup, vendor onboarding, and allocation tools.
- Lead the definition of end-to-end test strategies, including functional, regression, integration, performance, and UAT, across merchandise operations projects.
- Serve as the QA architecture lead in cross-functional teams, partnering with product managers, business analysts, engineers, and merch ops stakeholders
- Drive the selection and implementation of QA tools and frameworks for automated testing, test data management.
- Designed and implemented scalable cloud solutions to enhance operational efficiency.
- Led cross-functional teams to align technology strategies with business objectives.
- Developed detailed architecture blueprints for complex enterprise systems.
Quality Assurance Analyst
Oracle
05.2008 - 01.2011
- Developed and executed comprehensive test plans to ensure software functionality and performance.
- Analyzed defects and issues, providing critical feedback for product enhancements.
- Led quality assurance initiatives, establishing best practices for testing methodologies and documentation.
- Collaborated with cross-functional teams to streamline testing processes and improve project timelines.
Test Engineer
Infosys
07.2004 - 04.2008
- Developed comprehensive test plans to ensure software quality and performance standards.
- Mentored junior engineers on best testing practices and tool utilization for improved productivity.
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Supported customer issue resolution by replicating reported problems in a controlled environment for further investigation.
Education
MBA - Product Leadership & Management
Institute of Product Leadership
Bangalore 12.2024
B.E. - Telecommunication
Visvesvaraya Technological University
Bangalore12.2004
Skills
- Collaborative partnerships
- Proficient in generative AI
- Driving innovative initiatives
- Program execution management
- Data analysis proficiency
- Digital strategy development
- Agentic artificial intelligence
- End-to-end functional testing
- Quality assurance strategy
- JIRA project management
- Lifecycle management in software development
- Proficient in Agile and Waterfall frameworks
- Prompt optimization
- SaaS implementation
- Strategic planning
- Relationship building
- Verbal and written communication
Certification
- Generative AI and Agentic AI with Business applications - IIMB
- Certified Software Quality Analyst CSQA - CSQA Institute
- Certified Scrum Product Owner CSPO - Scrum Alliance
- Certified ScrumMaster CSM - Scrum Alliance
- Certified SAFe 5 Agilist - Scaled Agile, Inc.
Accomplishments
- Cost Reduction Achievement - Drove $5M in cost savings at Giant Eagle GCC by identifying inefficiencies and implementing lean governance practices
- Led Team Efficiency - Drove a 35% increase in delivery efficiency through effective leadership of a 50 member team at Proxima360.
- On-Time Project Delivery - Consistently surpassed JCPenney’s on-time project delivery targets, achieving 98% completion.
- Enhanced Team Productivity - Achieved a 40% improvement in team productivity at Mahindra Satyam through effective mentorship of 20 junior engineers.
Awards
Dean’s Spirit Award for outstanding contributions to the product ecosystem, Recipient of the CXO Enterprise Technology Leader Award (2025), Recognized with the Inspiring Leader Award (2022), Best Team Award (2018)
INDUSTRY EXPERTISE
- Leadership & Strategy
- Financial & Resource Management
- Stakeholder Management
- Digital Transformation & change Leadership
Timeline
Director Merchandise & Supply Chain Program
Giant Eagle GCC
11.2023 - Current
Delivery Head
Proxima360
01.2022 - 11.2023
Product Manager
JCPenney
08.2016 - 01.2022
Solution Architect
Tech Mahindra
11.2010 - 08.2016
Quality Assurance Analyst
Oracle
05.2008 - 01.2011
Test Engineer
Infosys
07.2004 - 04.2008
MBA - Product Leadership & Management
Institute of Product Leadership
B.E. - Telecommunication
Visvesvaraya Technological University