Priyanka Metla

Perform quality assurance reviews on KYC and AML case files to ensure adherence to internal policies, regulatory requirements, and risk standards.

Review customer profiles, transaction monitoring alerts, and EDD reviews for completeness, accuracy, and documentation sufficiency.

Identify and document errors, deficiencies, and control weaknesses; provide clear feedback and recommend corrective actions.

Collaborate with KYC Analysts, Compliance Officers, and QA Leads to enhance file quality and strengthen control frameworks.

Ensure compliance with global AML regulations (BSA, USA PATRIOT Act, FATF, 5AMLD/6AMLD, MAS, etc.).

Assist in root cause analysis (RCA) to identify systemic quality issues and propose process improvements.

Support training and calibration sessions to align QA standards and improve consistency across teams.

Participate in audit preparation and remediation efforts, ensuring timely closure of quality findings.

Review and investigate transaction monitoring alerts generated by automated AML systems to identify unusual or suspicious activity.

Perform in-depth analysis of customer transactions, account behaviors, and counterparties using internal systems and open-source intelligence (OSINT).

Evaluate customer profiles, KYC/CDD information, and historical activity to assess potential money laundering or terrorist financing risks.

Document investigative findings with clear, concise narratives and evidence to support decisions.

Escalate potential suspicious activity for SAR (Suspicious Activity Report) filing and coordinate with Compliance teams as needed.

Identify and report trends, typologies, and emerging risks to strengthen transaction monitoring scenarios and thresholds.

Collaborate with QA, KYC, and Compliance teams to ensure consistent application of AML policies and procedures.

Maintain compliance with internal procedures and regulatory expectations (FATF, FinCEN, FCA, etc.).

Participate in training, calibration sessions, and continuous improvement of alert investigation processes.

Investigate credit card fraud cases involving unauthorized transactions, identity theft, account takeovers, and merchant fraud.

Review real-time alerts and flagged transactions to determine potential fraud risk using systems such as Actimize, Falcon, First tract, or Lexis Nexis.

Perform root cause analysis to identify fraud patterns, emerging schemes, and compromised accounts.

Communicate with customers, merchants, and internal departments to verify suspicious activity and resolve disputes.

Document and summarize case findings with clear investigative reports and evidence for further legal or recovery action.

Collaborate with Risk, Compliance, and Law Enforcement teams for escalated cases or approving.

Recommend process improvements and control enhancements to strengthen fraud detection frameworks.

Support training initiatives by sharing fraud trends and investigative best practices with team members.