Hi, I’m
PRIYANKA MEWARA
Deputy Manager_Application Engg.
Gurgaon
Summary
Dynamic application engineer with over 11 years of expertise in design verification, validation, quality assurance, and application development across diverse global technology environments. Proven track record of collaborating effectively with cross-functional teams to align technical expectations and deliver tailored product recommendations that exceed customer needs. Proficient in managing customer complaints, leading 8D investigations, and conducting thorough root cause analysis to drive continuous improvement initiatives. Committed to providing solutions through value analysis and value engineering while fostering a culture of teamwork and professional growth.
Overview
10
years of professional experience
9
Certifications
2
Languages
Work History
Johnson Matthey
Deputy Manager_Application Engg.
01.2023 - Current
Job overview
- Develop a strong understanding of JM Clean Air Aftertreatment Technologies and create tailored presentations for customer engagement. Confidently present and discuss technical content with customers and stakeholders.
- Act as a key customer interface—gathering requirements, leading internal response teams, and ensuring timely, accurate communication to meet customer needs.
- Collaborate with the Global Technology team to align on technical expectations and deliver appropriate product recommendations.
- Follow the JM New Product Introduction (NPI) process to ensure customer requirements are met throughout the product lifecycle.
- Coordinate sample development across projects, ensuring timely delivery for customer testing and feedback.
- Design and oversee experiments to support technical marketing, working closely with testing engineers and analyzing data for customer insights.
- Lead benchmarking initiatives and manage responses to technical queries from customers.
- Deliver innovative technical solutions aligned with customer expectations and internal processes.
- Support team development through high-performance coaching and collaboration.
- Contribute to cross-functional project planning and execution, ensuring alignment between commercial, technical, and operational teams.
- Monitor industry trends and customer feedback to identify opportunities for product improvement and innovation.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
Johnson Matthey
Assistant Manager_Customer Quality
04.2021 - 12.2022
Job overview
- Implemented and maintained customer-focused processes in alignment with IATF 16949 standards and best practices from global JM facilities.
- Ensured effective communication and integration of Customer Specific Requirements (CSRs) within the organizational Integrated Management System (IMS).
- Provided customers with comprehensive product information, including PPAP documentation, statistical data, and traceability records, to meet or exceed expectations.
- Managed customer complaints by leading 8D investigations with cross-functional teams, ensuring root cause identification and corrective action implementation.
- Actively participated in customer audits, supplying required documentation and technical insights.
- Drove continuous improvement in customer-related processes, focusing on satisfaction, sustainability, defect prevention, and variation reduction.
- Monitored and reported key performance indicators (KPIs) for customer-focused processes, ensuring early issue escalation and identifying improvement opportunities.
- Managed Supplier Concern Notices in response to quality issues, ensuring timely resolution and communication.
- Defined product technical specifications and ensured adherence to quality standards during production.
- Oversaw online product quality and ensured calibration of all instruments and gauges.
- Ensured full implementation of quality procedures across operations.
- Coached and mentored team members to foster high performance and continuous development.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Takahata Precision India Pvt. Ltd
Senior Engineer_Quality Assurance
08.2018 - 04.2021
Job overview
- Conducted daily rejection (Red Bin) analysis to identify and address quality issues.
- Supported effective implementation and maintenance of the Quality Management System (QMS) across the organization.
- Led supplier development initiatives and conducted supplier audits to ensure compliance and performance.
- Acted as Deputy Management Representative for IATF 16949 certification processes.
- Prepared and submitted countermeasure reports for identified problems.
- Reduced waste and rejections through structured Why-Why analysis.
- Created Corrective Action Reports (CAR) for non-conformities found at the customer end.
- Oversaw calibration and maintenance of instruments and gauges to ensure measurement accuracy.
- Drove continuous improvement in quality and productivity through Kaizen, 5S, suggestion schemes, and VA/VE projects.
- Planned and executed inspection activities to ensure product quality.
- Conducted Why-Why analysis for internal and external Quality Control Circle (QCC) projects.
- Planned and conducted internal audits in accordance with IATF 16949:2016 and ISO 14001:2016 standards.
- Managed annual supplier Quality Assurance Visits (QAV) to assess and improve supplier performance.
- Championed a culture of ongoing learning, regularly providing team members with resources and opportunities for professional development.
- Reduced production costs through streamlining quality assurance practices and eliminating inefficiencies.
- Collaborated with engineering teams to proactively address potential quality concerns during the design phase.
- Ensured seamless communication between departments by participating in regular project meetings and status updates with relevant stakeholders.
E & H Precision India limited
Quality Engineer
03.2015 - 08.2018
Job overview
- Acted as Deputy Management Representative for IATF 16949 certification.
- Reduced waste and rejections using Why-Why and SPC analysis.
- Implemented kaizen initiatives to improve quality and productivity.
- Prepared CARs for customer non-conformities.
- Conducted inspections using instruments like Contour, Roughness Tester, Profile Projector, Bore Gauge, etc.
- Managed calibration of instruments and gauges.
- Handled manpower planning for quality inspection (32 personnel).
- Analyzed monthly rejection rates across suppliers, raw materials, and production.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
Education
Rajasthan Technical UniversityKota, India
Bachelor of Technology from Mechanical Engineering
01.2014
University Overview
- Honours
Skills
Design Verification and Validation
MATLAB modeling
Problem-solving abilities
Technical Project management
Customer relationship management
Team Leadership
Data analysis expertise
Postmortem Analysis
Coaching and mentoring
Value Analysis and Value Engineering
Performance improvements
Certification
AutoCAD - AUTOCAD Training Centre
Accomplishments
- Elevating Women in Leadership_LHH (Mar 2025)
- Innovation of the Year Award 2024_Johnson Matthey (Dec 2024)
- Certified High-Performance Coach_Johnson Matthey (Aug 2023)
- Employee of the Year 2022_Johnson Matthey (Oct 2022)
Timeline
Deputy Manager_Application Engg.
Johnson Matthey
01.2023 - Current
Assistant Manager_Customer Quality
Johnson Matthey
04.2021 - 12.2022
Senior Engineer_Quality Assurance
Takahata Precision India Pvt. Ltd
08.2018 - 04.2021
Quality Engineer
E & H Precision India limited
03.2015 - 08.2018
Rajasthan Technical University
Bachelor of Technology from Mechanical Engineering