Priyanka Mohanty

Assiastant Manager

Infosys BPM LTD

Pune

03.2011 - 03.2024

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Recruited and trained new employees to meet job requirements.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assigned work and monitored performance of project personnel.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Reviewed completed work to verify consistency, quality, and conformance.
Evaluated individual and team business performance and identified opportunities for improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Produced thorough, accurate and timely reports of project activities.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Communicated regularly with customers to gain insights into their needs.