Overview
Work History
Timeline
Generic
PRIYANKA MONDAL

PRIYANKA MONDAL

Bankura,West Bengal

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Procure Tech Staff pvt Ltd
Kolkata
02.2022 - 07.2022
  • My role included working on issues and concerns of US employees disability leave on Amazon.
  • Managed and approved leave using DALI and people portal software.
  • Achieving & maintaining predefined performance metrics goals such as Amazonian satisfaction, quality, productivity, first contact resolution & attendance.

Associate-CS internet

Sutherland Global Services pvt. Ltd
Chennai
01.2019 - 05.2020
  • I have worked in the International Non-voice process department that serviced Amazon Seller Support.

In Plant training

AIR INDIA PVT LTD
Mumbai
01.2017 - 12.2017
  • Training in 'Base Maintenance Division of engineering department' where Boeing 747400, B777-200LR, B777-300ER & B787 maintenance checks are undertaken.

Industry Practice Course

Technology Excellent Group, Quest Global
Chennai
01.2017 - 12.2017
  • Short course on 'Gas Turbine Engine Design & Development'.

Workshop

Vel Tech Dr.RR & Dr.SR University
Chennai
01.2017 - 12.2017
  • Workshop on '3D Printing & Scanning'.

CATIA V5 & 6 Part & Assembly Design Course

3D Experience Company, Dassault Systemes
Chennai
01.2016 - 12.2016
  • Professional certificate course in CATIA.

Timeline

Customer Service Agent

Procure Tech Staff pvt Ltd
02.2022 - 07.2022

Associate-CS internet

Sutherland Global Services pvt. Ltd
01.2019 - 05.2020

In Plant training

AIR INDIA PVT LTD
01.2017 - 12.2017

Industry Practice Course

Technology Excellent Group, Quest Global
01.2017 - 12.2017

Workshop

Vel Tech Dr.RR & Dr.SR University
01.2017 - 12.2017

CATIA V5 & 6 Part & Assembly Design Course

3D Experience Company, Dassault Systemes
01.2016 - 12.2016
PRIYANKA MONDAL