My role included working on issues and concerns of US employees disability leave on Amazon.
Managed and approved leave using DALI and people portal software.
Achieving & maintaining predefined performance metrics goals such as Amazonian satisfaction, quality, productivity, first contact resolution & attendance.
Associate-CS internet
Sutherland Global Services pvt. Ltd
Chennai
01.2019 - 05.2020
I have worked in the International Non-voice process department that serviced Amazon Seller Support.
In Plant training
AIR INDIA PVT LTD
Mumbai
01.2017 - 12.2017
Training in 'Base Maintenance Division of engineering department' where Boeing 747400, B777-200LR, B777-300ER & B787 maintenance checks are undertaken.
Industry Practice Course
Technology Excellent Group, Quest Global
Chennai
01.2017 - 12.2017
Short course on 'Gas Turbine Engine Design & Development'.