Priyanka Moon
Salesforce Admin and Business Analyst
Pune,Maharashtra
Summary
Overall, 8 years of IT experience. With 3.5 years of experience as salesforce business analyst. Strong knowledge of CRM systems and business processes. Seeking a position where I can help a company address its clients' needs and assist them in growing their business through Salesforce's capabilities.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Salesforce Admin and Business Analyst
Maersk
Pune, Maharashtra
8 2021 - 02.2024
- Responsible for all declarative configuration within Salesforce.com including security and sharing, object creation and definition, workflow and validation, approval processes, etc.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed and implemented data governance policies and procedures.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis to identify areas of improvement.
- Optimized data access and storage to improve performance of analytics systems.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Set up and controlled user access levels across databases to protect important data.
- Contributed to successful system migrations by meticulously planning, testing, and executing data transfers between platforms.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for endusers.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Conducted tests to identify issues and make necessary modifications.
- Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
- Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem.
- Spearheaded the development of a comprehensive knowledge base that empowered users to troubleshoot common issues independently, reducing reliance on support teams.
- Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
Senior Software Engineer
LTI
Mumbai, Maharashtra
04.2016 - 08.2021
- Worked as Lead Application Support Analyst coordinator at onsite location for Viacom and Paramount Pictures Applications as at San Jose, Costa Rica.
- Collaborated with cross-functional teams to implement necessary updates and optimize system efficiency.
- Collaborated with upper management to drive strategy and implement new processes.
- Used Service-Now and Jira to track, maintain and update trouble tickets.
- Enhanced application performance by identifying and resolving complex technical issues.
- Acted as the primary point of contact for escalated issues, taking ownership until resolution was achieved.
Education
Bachelor of Engineering Technology - Information Technology
G.H. Raisoni College of Engineering For Women
Nagpur, India 05.2011 - 05.2015
Skills
Salesforce CRM Admin
CRM configuration and customization
Salesforce CRM Sales Cloud
Salesforce CRM Service cloud
Salesforce CRM Marketing Cloud
Salesforce CRM Dataloader
Service-Now
Technical Support Lead
ITSM & Agile Methology
JIRA and Confluence
Excel
Microsoft Power Apps
Process automation
Azure AD
SQL
Documentation
Requirement Review
Change Management
Stakeholder management
Accomplishments
- Awarded as Going extra mile award withing months of joining
- Successfully implemented user access automation with proven reduction in access requests up to 80% for sales and service cloud
- CRM team received Team excellence award for 2023
- Lead a team as senior application analyst at onsite location – San Jose, Costa Rica
Certification
Salesforce Certified Admin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesforce Certified Admin
05-2024
Senior Software Engineer
LTI
04.2016 - 08.2021
Bachelor of Engineering Technology - Information Technology
G.H. Raisoni College of Engineering For Women
05.2011 - 05.2015
Salesforce Admin and Business Analyst
Maersk
8 2021 - 02.2024