Priyanka Moon

Salesforce Admin and Business Analyst

Maersk

Pune, Maharashtra

8 2021 - 02.2024

Responsible for all declarative configuration within Salesforce.com including security and sharing, object creation and definition, workflow and validation, approval processes, etc.
Provided technical support for troubleshooting analytics and reporting issues.
Developed and implemented data governance policies and procedures.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Performed gap analysis to identify areas of improvement.
Optimized data access and storage to improve performance of analytics systems.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Developed complex dashboard and reporting tools to track business performance metrics.
Set up and controlled user access levels across databases to protect important data.
Contributed to successful system migrations by meticulously planning, testing, and executing data transfers between platforms.
Wrote and maintained technical and functional specifications to document database intentions and requirements.
Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for endusers.
Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
Conducted tests to identify issues and make necessary modifications.
Maintained high levels of security and compliance by enforcing strict access controls, monitoring user activity, and performing periodic vulnerability assessments.
Streamlined communication channels with seamless integration of third-party applications into the Salesforce ecosystem.
Spearheaded the development of a comprehensive knowledge base that empowered users to troubleshoot common issues independently, reducing reliance on support teams.
Reduced manual workload for sales team members with the creation of time-saving automated email templates and document generation tools.
Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
Proved successful working within tight deadlines and a fast-paced environment.
Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
Organized and detail-oriented with a strong work ethic.
Excellent communication skills, both verbal and written.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Resolved problems, improved operations and provided exceptional service.
Demonstrated leadership skills in managing projects from concept to completion.
Worked effectively in fast-paced environments.
Cultivated interpersonal skills by building positive relationships with others.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Provided professional services and support in a dynamic work environment.

Summary

Overview

Work History

Salesforce Admin and Business Analyst

Senior Software Engineer

Education

Bachelor of Engineering Technology - Information Technology

Skills

Websites

Accomplishments

Certification

Work Availability

Timeline

Senior Software Engineer

Bachelor of Engineering Technology - Information Technology

Salesforce Admin and Business Analyst

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