Priyanka Nagar
Manager
Pune
Summary
Experienced (15 Years) with telecommunications network analysis and optimization. Utilizes technical expertise to enhance communication systems and resolve issues efficiently. Understanding of network protocols and telecommunications infrastructure, coupled with technical skills in data analysis and troubleshooting. Committed to driving efficient and effective telecommunications solutions.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Manager
TATA Communications Ltd.
05.2023 - Current
- Providing Solution for Network Optimization and Service Quality Assurance for Telco Network
- Analyzing the RCA for any incident reported in network and providing PCA by analyzing the traces and logs
- (Such as end to end timer optimization, IPX related solution to avoid latency, data analysis based on events happening on network to improve KPIs)
- Solution design for 5G roaming (SEPP), as hosted and IPX service provider
- Working on HLD & LLD document along with connectivity matrix for Telco Nodes (SEPP/Volte/IMS)
- Experience in managing and deploying network infrastructures with the Infra team on AWS cloud
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Deployment Lead
Telaverge Communications
06.2022 - 05.2023
- Working on Titanium tool of Net number
- Deployment of Net number and testing of telecom protocols such as SS7, SIP, Diameter on various application installed on Net number including Troubleshooting for Master & Edge nodes
- Performing ATP for Net number applications such as NP & STP
- Prepare LLD & design according to customer requirements
- Handling and guiding team for various telecom projects and helping them build the network on Titan platform
- Raising Tickets and following up with Tier3 with bug raised on JIRA
- Established strong relationships with clients, ensuring their expectations were met throughout the entire process.
Technical Specialist
Nokia Solutions and Networks Pvt Ltd
03.2016 - 06.2022
- Handling cases related to TAS, CFX, UDM, HSS & MSS issues for PAN India and North America
- Experience in firmware, BIOS & SW build upgrade of BMC in cloud
- Experience on Docker & K8S platform for UDM node used for 5G & IMS domain to see the container information and fetch the error logs
- Experience in managing, supporting and deploying network infrastructures with implementation of BICC/SIP/ISUP
- Coordinated with functional teams on troubleshooting communication services and operational issues end to end. (like codec, SCCP signaling, Call routing & different attribute analysis scenario)
- Core case handling includes all core nodes (DX MSS/Open MSS, IPA/Open MGW, oTAS/TAS over cloud infra & IMS)
- Deploy the Open MSS & Performed complete 2G/3G ATP in MTNL Delhi Project
- Experience on automated tool 'PNM' developed for Bharti TAS & Cloud operation and maintenance
- Working in depth on monitoring & Wireshark tools during troubleshooting of various cases including Break in Break out, IMS and MGCF call and various clear code analysis
- Audit work of core nodes (MSS & MGW)
- Network optimization by balancing load between signaling units like GISU
- Responsible for Emergency handling for all core nodes (24*7)
Senior Network Engineer
Tech Mahindra Pvt. Ltd
10.2015 - 05.2016
- Steered efforts towards solving the complaints of users / customers hosted on Google Voice (GV) platform
- Steered efforts towards solving the complaints of users / customers using Ads Telephony Services provided by Google to its customers
- Effectively added, modified & verified the number configuration in Ads Telephony Console
- Coordinating with all the carriers & partners across the globe for solving the customer complaints
- Examine the Analysis of SIP Trace for troubleshooting the voice related complaints
- Functioned as Technical support for operations of Google Voice
- Client- Google
- Project- Google Voice Operations (US)
NSS Engineer
Vodafone Spacetel Ltd
04.2014 - 10.2015
- Performing preventive maintenance of the Switch by doing necessary routine health checks & analysis of the Switch core nodes (MSC, VLR, HLR, GCS, MGW and GMSC.)
- Expertise in platform ATCA, DX200 for MSS, MGW HLR, One NDS
- Examine the Analysis of ISUP / SS7 & SIP Trace for Troubleshooting, Call Routing and B-Number analysis in MSC
- MSC pool implementation for all BSC
- E1 Augmentations, TG and CIC creation and testing with BSC and peer MSC and Announcement creation and loading in MGW
- First Line of Maintenance I.e. Alarm Handling, Fault Diagnosis & Rectification, Analysis of the SS7 Signaling messages (i.e SCCP, ISUP signaling messages)
- Handling subscriber complains regarding Routing, subscriber profiles, Configuration related etc
- Traffic reports for all BSC & POI TG’s generation and preliminary analysis for different performance switch
- Coordinating with BSNL & other private operators for media augmentation /Performance improvement of POI & Planning and Maintenance of DDF & ODF links connected with other Nodes
- Complete Migration of GMSC traffic to new ATCA Node and removing the complete Nokia Dx200 Gateway
Senior Engineer
Alcatel-Lucent Managed Solutions limited
12.2009 - 04.2014
- Operation and maintenance of Huawei (MSC&MGW) including configuration management such as- Patch loading activities of Huawei MSC, Augmentation of E1’s based on Requirement in POI & BSC, Creation of Links: CCS7, M2UA, M3UA, H.248 & Gb in different node, POI definitions & testing with different operators.
- Co-ordinate with BSS team & RF team to improve the performance of the node from radio side.
- Handling problems on call related issues (Roaming, 3G & Connectivity complaints) to ensure smooth call flow where we define and change all type of Switch related data like B-number analysis table, Route Analysis, IMSI number analysis, GT analysis, Routing case tables etc
- Analysis of Daily Performance Report regarding Traffic, Utilization, PSR and ASR
- Resolution of link fluctuation, websites access, web site buffering, speed, handover issue, GPRS Subscriber complaints, data roaming, GPRS Location update, PDP activation failure, IN Charging issue, PCRF, MOC/MTC calls, SMS MO/ MT issues
- Providing online technical support to all the team members on 24*7)
Education
B.E - Electronics & Telecommunication
SVITS
01.2005 - 01.2009
Diploma in Electronics -
Vaishnav Polytechnic
Indore 01.2004 - 01.2006
Skills
- Experience with signaling protocols such as HTTP2, SIP, Diameter, SS7, SIGTRAN, H248
- Proficient in troubleshooting tools such as Wireshark, Zabbix, Polystar, Nokia Message monitoring
- Process optimization
- Comprehensive planning initiatives
- Analytical decision-making
Professional Highlights
· Handling the Service Quality assurance profile with technical hands-on expertise. End to End analysis of Core node (IMS, PGW, OCS, STP, DRA) based on data analysis of logs, reports & available traces. RCA/PCA preparation and customer interaction across globe. Expertise of testing & execution of test cases, debug reports, and fault rectification of core nodes.
· Interacting with Business and marketing management team to propose the solution to improve customer experience by technical and commercial perspective.
· Responsible for network & system performance analysis, Clear code & WS & message monitoring traces analysis based on problem. Strong domain knowledge GSM, UMTS, SIP, VOLTE & IMS.
· Good understanding of 5G NSA & SA including roaming SEPP Node.
· Titanium Platform STP/DRA deployment on VMWare for APAC customers.
· CFX deployment on VMware with open stack cloud environment for T-Mobile & Charter communication, including scale in & scale out activity.
· Working on nodes and container based on Docker machine and VM technologies.
· Troubleshooting on UDM nodes with Kubernetes (K8S) platform.
· Handling & resolving core cases, emergencies situations working as case handling engineer. Hands on knowledge of TAS, IMS, MSS, CFX deployment on VMWare and open stack.
· Handling issues for North American customer for MSS, TAS and UDM & CFX for troubleshooting for call flows and system architecture.
· Single handed Successful IPDU migration for all Bharti west region along with software upgrade along with SIP load balancer Implementation
· Multi-Operator ICR Implementations and Overall traffic migration & dismantle from Transit node from DX200 GMSC to ATCA GCS. (SCCP/ Voice Traffic)
· Software Upgradation in MSS/HLR/MGW/GCS/GMSC.
· Good Understanding of Open stack, NFVI, NFVO & VNFM function as a part of cloud.
Basic understanding of Agile methodology
Additional Information
- Passport Number: H7552856
- Date of Birth: 12/21/87
- Nationality: Indian
- Language Known: Hindi & English
Timeline
Manager
TATA Communications Ltd.
05.2023 - Current
Deployment Lead
Telaverge Communications
06.2022 - 05.2023
Technical Specialist
Nokia Solutions and Networks Pvt Ltd
03.2016 - 06.2022
Senior Network Engineer
Tech Mahindra Pvt. Ltd
10.2015 - 05.2016
NSS Engineer
Vodafone Spacetel Ltd
04.2014 - 10.2015
Senior Engineer
Alcatel-Lucent Managed Solutions limited
12.2009 - 04.2014
B.E - Electronics & Telecommunication
SVITS
01.2005 - 01.2009
Diploma in Electronics -
Vaishnav Polytechnic
01.2004 - 01.2006
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