Yugal Kishore Pandey
New Delhi
Summary
High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.
Overview
11
11
years of professional experience
Work History
Senior Sales Executive
Personiv Contact Centers India Private Limited
01.2020 - 10.2023
- Performing outbound calling to new and existing wireline residential customers offering telecommunications products and services
- Building customer relationships by uncovering their stories, getting to know their needs.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed relationships with high-profile clientele by successfully employing sales techniques.
- Earned Best Salesperson award for maintaining customer satisfaction ratings and securing high-profit accounts.
- Created and implemented successful sales campaigns to drive leads and increase sales.
Senior Sales Executive
Emirates NBD Bank
11.2014 - 11.2015
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
Customer Service Representative
Dr Batra’s Homeopathy Clinic
06.2012 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Commerce - Marketing Management And Research
EIILM University
Sikkim01.2011
High School Diploma -
Super Children Sr. Sec. School
Jabalpur, India06.2008
Skills
- CRM
- Microsoft Word
- Microsoft Excel
- Sales Development
- Sales Forecasting
- Lead Generation
- Sales Presentations
- Sales Expertise
- Operations
- Goals and Performance
- Product Promotions
- Sales Strategy
Hobbies and Interests
Driving, Travel & Music
Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Sales Executive
Personiv Contact Centers India Private Limited
01.2020 - 10.2023
Senior Sales Executive
Emirates NBD Bank
11.2014 - 11.2015
Customer Service Representative
Dr Batra’s Homeopathy Clinic
06.2012 - 08.2014
Bachelor of Commerce - Marketing Management And Research
EIILM University
High School Diploma -
Super Children Sr. Sec. School
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