Priyanka Nigam
Team Leader
Noida,Uttar Pradesh
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
Work History
Team Leader
Instakart Services Pvt. Ltd (Flipkart)
Noida
05.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Processing Officer
HDFC Bank
Lucknow
01.2020 - 05.2022
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Verified data checking for compliance, error and repeat data.
- Reported timeliness of data entry progress when working on special projects and escalations.
- Clearly communicated entry status via email or phone with other departments.
- Assisted team by compiling internal reporting data.
- Performed regular quality control checks to verify accurate entry of data.
- Monitored data entry processes and worked to improve efficiency and performance.
- Leveraged advanced Excel functions for data manipulation and analysis.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Vendor Management Specialist
Swiggy
Lucknow
05.2018 - 12.2020
- Managed vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.
- Directed initiatives to automate vendor data and maintain controls to smooth validation and acceptance processes.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
Office Coordinator
My City App
Prayagraj
05.2015 - 12.2016
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Education
PGDHRM - Human Resources Management
Symbiosis University
Pune09.2016
Master of Arts - Economics
Lovely Professional University
Punjab09.2013
Skills
- Staff Training
- Daily Workflow Improvement
- Key Performance Indicators (KPI)
- Leading Team Meetings
- Teamwork and Collaboration
- Performance Evaluations
- Work Planning and Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Team Leader
Instakart Services Pvt. Ltd (Flipkart)
05.2022 - Current
Processing Officer
HDFC Bank
01.2020 - 05.2022
Vendor Management Specialist
Swiggy
05.2018 - 12.2020
Office Coordinator
My City App
05.2015 - 12.2016
PGDHRM - Human Resources Management
Symbiosis University
Master of Arts - Economics
Lovely Professional University
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