Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Priyanka Pandey

Hyderabad

Summary

Dynamic and detail-oriented curriculum developer with five years of experience, now focused on transitioning into instructional design. Adept at developing content and courses for product-specific companies using Articulate and Adobe tools. Skilled in creating videos, storyboards, video scripts, and learning documentation. Proficient in applying the ADDIE model to build engaging, accessible learning experiences. Committed to improving learning delivery through meticulous content creation and quality analysis.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Instructional Designer

ServiceNow Software Development India Pvt. Ltd
Hyderabad
06.2022 - Current
  • Developed a comprehensive checklist for quality analysis of the curriculum, based on ServiceNow writing standards and brand center guidelines. Weekly hygiene check of product version records before go-live.
  • Conducted in-depth content analysis through product documentation, transfer of information before each release cycle, and learning paths, ensuring content accuracy and relevancy.
  • Collaborated closely with subject matter experts (SMEs) to create and get approval for storyboards and video scripts.
  • Developed on-demand courses and designed assessments to measure student learning using Articulate tools, creating engaging content for learners.
  • Created instructional videos to complement courses, and enhance learner engagement.
  • Performed simulations and certified labs on the ServiceNow platform, ensuring their functionality and accuracy.
  • Created RILT courses for boot camps, and developed associated eBooks, ensuring compliance with ServiceNow's standards.
  • Updated course graphics in line with the brand guidelines to maintain visual consistency.
  • Managed case resolution related to learner issues, offering prompt and efficient solutions.
  • Ensured all course content adhered to WCAG accessibility standards, improving inclusivity for all learners.

Developer

LearningMate Solutions Pvt. Ltd.
Kolkata
07.2020 - 06.2022
  • Developed eLearning content for EdTech training programs tailored to universities in the U.S. And Europe, ensuring alignment with defined learning objectives.
  • Supported course design and development using the ADDIE framework, including creating storyboards, learning documents, and mapping learning objectives to course content.
  • Participated in an LMS migration project, ensuring the seamless transfer and integrity of course materials.
  • Conducted content reviews, generated detailed issue analysis reports, and implemented necessary revisions before final course delivery.
  • Managed the course quality assurance lifecycle using JIRA, tracking and resolving issues to maintain content standards.

Education

Master of Arts - Instructional Designing

Symbiosis School of Distance Learning
Distance Learning
11-2020

Bachelor of Arts - English Literature

Calcutta University
Kolkata
07-2019

Skills

  • Instructional design
  • Curriculum development
  • Content analysis
  • Assessment creation
  • Video production
  • Accessibility compliance
  • Quality assurance
  • Project management
  • Data analysis
  • Effective communication
  • Attention to detail
  • E-learning design
  • Video editing
  • Problem solving
  • Team-building activities
  • Orientation and onboarding
  • Time management abilities

Certification

  • Lean Six Sigma
  • OE Advocate

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Timeline

Instructional Designer

ServiceNow Software Development India Pvt. Ltd
06.2022 - Current

Developer

LearningMate Solutions Pvt. Ltd.
07.2020 - 06.2022

Master of Arts - Instructional Designing

Symbiosis School of Distance Learning

Bachelor of Arts - English Literature

Calcutta University

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Priyanka Pandey