Priyanka Pandey

Dynamic Customer Service Representative with a proven track record at Amazon Customer Service, excelling in effective communication and problem-solving. Successfully resolved customer inquiries, enhancing satisfaction and loyalty. Known for maintaining professionalism under pressure and collaborating with teams to improve service delivery. Passionate about delivering exceptional customer experiences.

1. Order Assistance

Helping customers place, modify, or cancel orders.

Tracking shipments and explaining delivery timelines.
Assisting with failed or delayed deliveries


2. Returns & Refunds

Guiding customers through the return process.

Processing refund requests.

Helping with replacement or exchange orders.


3. Account & Payment Support

Assisting with account login issues (password reset, account lockouts).

Updating personal details like address, phone number, or payment methods.

Handling payment failures, duplicate charges, or gift card issues.


4. Product & Service Information

Providing details about product specifications, availability, or compatibility.

Explaining subscription services like Amazon Prime, Kindle Unlimited, or Audible.
Helping with digital content purchases (eBooks, movies, and music)


5. Technical Troubleshooting

Guiding customers through setup or usage of Amazon devices (Echo, Fire TV, Kindle).

Resolving app or website errors.


6. Complaints & Escalations

Handling defective or incorrect product complaints.

Investigating seller or delivery partner issues.

Escalating unresolved cases to higher-level support.


7. Customer Education

Explaining how to use features like “Subscribe & Save” or “Alexa Skills.”

Teaching safe buying practices on the marketplace.


8. Special support cases assisting with bulk orders, business accounts, or gift registry queries

Helping with orders placed through Amazon in other countries.

• Customer Service Rep of the Month