PRIYANKA PARASHAR

· Oversees and manages the Front Office and Housekeeping departments, ensuring smooth operations and enhanced guest satisfaction.

· Supervises front office staff, concierge, and other guest service personnel by providing training, guidance, and support to ensure high-quality service delivery.

· Maximizes room revenue through effective rate management, upselling techniques, and occupancy optimization strategies.

· Manages the housekeeping team, including floor attendants and linen staff, ensuring timely and efficient room cleaning and maintenance.

· Coordinates with F&B, Maintenance, and Security departments to ensure seamless guest experiences, especially during VIP arrivals and special events.

· Submits daily, weekly, and monthly reports on occupancy, revenue, guest feedback, and departmental performance to the management.

· Overseeing the check-in and check-out process to ensure efficiency and guest satisfaction. Resolving any guest complaints or issues promptly and professionally.

· Supervising front desk staff, concierge, and other guest service personnel. Providing training, guidance, and support to ensure high-quality service delivery.

· Monitoring room availability, handling reservations, and coordinating with other departments to ensure accurate booking information.

· Maximizing room revenue through effective rate management, upselling techniques, and occupancy optimization strategies.

· Implementing security protocols to ensure the safety of guests and staff. Responding to emergencies and coordinating with relevant authorities as necessary.

· Managing administrative tasks such as maintaining guest records, preparing reports, and overseeing billing and invoicing processes.

· Implementing and maintaining quality standards for guest services. Conducting regular inspections to ensure cleanliness, maintenance, and adherence to brand standards.

· Facilitating communication between guests and various hotel departments to fulfill guest requests and ensure a seamless experience.

· Monitoring departmental expenses, identifying cost-saving opportunities, and contributing to the development of annual budgets.

· Organizing training programs to enhance the skills and knowledge of front office staff. Providing feedback and performance evaluations to foster professional growth.

• Assist in overseeing the daily operations of the front desk, including check-in and check-out procedures, guest inquiries, reservations, and room assignments.
• Support the Front Office Manager in managing front desk staff, including hiring, training, scheduling, and performance evaluations.
• Ensure high-quality customer service by addressing guest complaints, resolving issues, and handling special requests effectively and efficiently.
• Assist in managing the front office budget, handling cash transactions, and ensuring accuracy in billing and accounting procedures.
• Monitor room availability and coordinate with housekeeping and reservations departments to ensure efficient room turnover and maximize occupancy.
• Implement and enforce front office policies and procedures to streamline operations and maintain consistency in service standards.
• Oversee the use of front office software systems for reservations, check-ins, and guest information management, ensuring staff proficiency and system reliability.
• Conduct training sessions for front desk staff to enhance their skills and knowledge in guest service, communication, and problem-solving.
• Prepare regular reports on front office performance, including occupancy rates, revenue, and guest satisfaction metrics, and provide insights for improvement.
• Liaise with other departments such as housekeeping, maintenance, and food and beverage to ensure seamless coordination and guest satisfaction throughout their stay.
• Assist in special projects or initiatives aimed at improving guest experience, increasing revenue, or enhancing operational efficiency.
• Be prepared to respond effectively to emergencies or crises, such as medical incidents, natural disasters, or security breaches, by implementing appropriate protocols and procedures.