priyanka patil

TECHNICAL SKILLS

• Windows Server Administration (Production, DR, UAT environments)
• DHCP Server Administration for enterprise networks
• Security Administration, Vulnerability Assessment & Penetration Testing (VAPT) remediation, SCD compliance
• Active Directory (Microsoft AD & Azure AD) administration and migration
• Azure Cloud Services – Compute, Storage, Networking, IAM, Monitoring, Backup, and Disaster Recovery
• Oracle Database Administration – Installation, Patching, Upgrades, Grid Infrastructure setup, TNS configuration
• IIS Server Management – Installation, configuration, SSL & FTPS certificates, Bancslink site setup
• Virtualization & Hypervisor Management for Windows servers
• PowerShell scripting for task automation and operational efficiency
• Backup & Recovery coordination for enterprise workloads

PROFESSIONAL EXPERIENCE

Tata Consultancy Services Ltd. (TCS)
IT Analyst – Client: State Bank of India (Global IT Centre)
Aug 2018 – Present

Key Responsibilities & Achievements:

• Lead administration of over 150+ Windows Production, Disaster Recovery, and UAT servers for SBI GITC, ensuring 99.9% uptime.
• Perform end-to-end VAPT remediation and OS hardening to eliminate security vulnerabilities, ensuring compliance with internal and external audit requirements.
• Manage DHCP server infrastructure for the entire SBI GITC campus, supporting uninterrupted network connectivity.
• Configure and maintain Windows Server roles, features, IIS web servers, SSL/FTPS certificates, and application pools to support core banking applications.
• Coordinate with cross-functional teams (development, networking, database, and storage) to troubleshoot and resolve high-priority production incidents.
• Monitor server performance, apply security patches, and optimize configurations to improve reliability and security posture.
• Oversee daily backup operations in coordination with the Backup Solution team, ensuring successful recovery point creation for VHDs, logs, and application data.
• Develop and maintain custom PowerShell scripts to automate repetitive tasks, reducing manual intervention and improving team productivity.
• Migrate critical UAT servers to SBI’s private cloud platform (Meghdoot) as part of OS risk mitigation and modernization initiatives.
• Execute Oracle database operations including patching, upgrades, grid configuration, and path optimization for application stability.
• Prepare and provide evidence for OS reviews, security audits, and compliance reporting, ensuring timely closure of audit observations.
• Support application owners in DC/DR movements, ensuring minimal downtime and proper failover validation.
• Collaborate with vendors for hardware warranty renewals, replacement, and OS issue resolution.

NON-TECHNICAL & MANAGEMENT RESPONSIBILITIES

• Lead and coordinate internal training sessions, security awareness drives, and compliance events such as Rio Pledge, VPN drills, and information security quizzes.
• Actively participate in both TCS internal audits and client-side audits, managing timely submission of required evidence and documentation.
• Prepare SOPs for new infrastructure implementations and maintain process documentation for operational continuity.
• Produce Root Cause Analysis (RCA) reports for domain-specific incidents, contributing to preventive measures.
• Oversee billing and resource allocation for a 9-member infrastructure support team.
• Track and manage End-of-Service-Life (EOSL) servers, coordinating with stakeholders for timely license renewals and upgrades.

CERTIFICATIONS

• Microsoft Azure Fundamentals – AZ-900
• Microsoft Azure Administrator – AZ-104
• Microsoft Windows Server Hybrid Administrator Associate – AZ-800 & AZ-801
• Microsoft Azure Solutions Architect Expert – AZ-305
• ITIL 4 Foundation – IT Service Management
• Oracle Certified Associate – Database Administrator 1
• AWS Certified Solutions Architect – Associate