Priyanka Pendse
Pune
Summary
Detail-oriented and results-driven professional with a passion for continuous improvement and process optimization. Seeking a challenging role in Process Excellence where I can utilize my skills in analysing, designing, and implementing strategies to enhance organizational efficiency and drive business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager - Process Excellence
Hexaware technologies private limited
Pune
07.2022 - Current
- Implement complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes to achieve a substantial return on investment.
- Conduct process assessments to pinpoint improvement areas and recommend necessary changes.
- Assist business units in developing appropriate metrics to demonstrate process efficiency and effectiveness.
- Perform process and risk audits to identify non-compliance issues.
- Collaborate with business leaders and engage in cross-functional projects.
- Work with process owners to set improvement goals and create action plans to meet them.
- Foster a culture of best practice adoption.
- Partner with the tech team to provide effective and efficient tools.
- Deliver training on process optimization principles, Lean, and Six Sigma.
- Develop and lead process improvement initiatives.
- Continuously monitor productivity savings and contribute to overall cost reduction.
Lead Associate - Quality - BFSI
Hexaware technologies private limited
Pune
09.2019 - 06.2021
- Identify and continuous improvement projects and initiatives that align with both business and client objectives, fostering an organization-wide culture of continuous improvement.
- Collaborate with business leaders to understand challenges, analyze data, identify potential projects, and develop a comprehensive project pipeline plan.
- Mentor, support, and lead process improvement projects and initiatives utilizing Lean Six Sigma methodologies.
- Conduct Lean Six Sigma and various continuous improvement-related training sessions.
- Issue Quality Lean Six Sigma certifications and create management operating systems (MOB) and dashboards across multiple locations.
Lead Trainer
Hexaware Technologies
Mumbai
11.2017 - 09.2019
- Conduct comprehensive training sessions on fundamentals, revenue cycle management, hold codes, exception handling, and system usage.
- Organize annual HIPAA training for all staff.
- Train new hires on pre-processing, processes, and systems.
- Provide refresher training for underperforming staff.
- Hold regular training sessions for the entire team, integrating floor requirements to drive innovation.
- Monitor training needs through coaching sessions and develop improvement plans.
- Oversee retention efforts during training and implement process updates.
- Coach staff and track their progress during classroom and on-the-job training (OJT).
- Ensure training quality and timely deliverables for new hire batches.
- Collaborate with management to update training modules as necessary.
- Generate management reports and maintain training calendars based on operational needs.
- Work with Operations and Quality teams to address improvement areas.
- Provide developmental training during non-batch periods.
- Supervise agents during OJT, identifying and addressing training needs.
- Resolve training-related issues in coordination with relevant departments.
- Ensure understanding of policies and stay updated on changes for effective support.
- Maintain accurate training data and roll out process memos efficiently.
- Contribute to process improvement initiatives and ensure compliance with HIPAA and ISO standards.
- Monitor performance during OJT and conduct appraisals for trainees.
- Achieve training conversion targets and conduct feedback sessions.
- Initiate customer and employee satisfaction initiatives.
- Receive external client appreciation for successful business transitions and add value to operations.
Process Trainer
IKS Health
Mumbai
09.2015 - 10.2017
- Payment Posting & Billing system expert for the client aligned
- Conducting Process and Product training for batches
- Conducting Annual HIPAA sessions for the entire floor.
Senior Technical Support Executive
HEALTH-E-LINK TECHNOLOGIES
02.2012 - 09.2015
- Implementation, trainer and Support
- To assist client while using software & to train them on software
- Troubleshoot and escalate issues and queries that are beyond support scope of level 1 to EPM vendor in a timely manner for resolution.
Education
MBA - Information Technology
Sikkim Manipal University
Mumbai03-2013
Bachelor of Computer Application -
Tilak Maharashtra University
Pune04-2011
Skills
- Performance Measurement
- Process Mapping
- Root cause Analysis
- Data Analysis
- Lean Six Sigma
- Project Management
- Leadership skills
- Stakeholder Management
- Power query
- Team Management
- Power BI
Certification
- Certified Six Sigma Green Belt - Benchmark
- Pursuing Black Belt Certification from Benchmark
- Project Manager Certification (Udemy)
- Certified Six Sigma Yellow Belt from Hexaware
- Six Sigma Yellow & Green Belt (Udemy)
- Scrum Master and Agile (Udemy)
Accomplishments
- More than 1000+ people trained on HIPAA Compliance.
- More than 15 batches trained on Credit Balance & Payment Posting.
- 3 Batches for Account Receivable.
- More than 20 Batches trained on Payer Side.
- More than 9 Yellow Belt Projects Closed in 6 months.
- 15+ Automation completed using power query for reconciliation process (BFS Vert).
Linkedinprofile
https://www.linkedin.com/in/priyanka-pendse-337a4043/
Rewardsandrecognition
- Received Appreciation Award - 2020
- Received Above and Beyond Award – 2021
- Received Above and Beyond Award – 2022
- Received High Performance Club Award - 2022
- 2 quarter received Star Performer Award
Personal Information
- Date of Birth: 12/21/88
- Nationality: Indian
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
Research
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Assistant Manager - Process Excellence
Hexaware technologies private limited
07.2022 - Current
Lead Associate - Quality - BFSI
Hexaware technologies private limited
09.2019 - 06.2021
Lead Trainer
Hexaware Technologies
11.2017 - 09.2019
Process Trainer
IKS Health
09.2015 - 10.2017
Senior Technical Support Executive
HEALTH-E-LINK TECHNOLOGIES
02.2012 - 09.2015
- Certified Six Sigma Green Belt - Benchmark
- Pursuing Black Belt Certification from Benchmark
- Project Manager Certification (Udemy)
- Certified Six Sigma Yellow Belt from Hexaware
- Six Sigma Yellow & Green Belt (Udemy)
- Scrum Master and Agile (Udemy)
MBA - Information Technology
Sikkim Manipal University
Bachelor of Computer Application -
Tilak Maharashtra University
Similar Profiles
Anjani MarripudiAnjani Marripudi
Associate software developer at Hexaware Technologies private limited.Associate software developer at Hexaware Technologies private limited.
Vignes Anand ShivakumarVignes Anand Shivakumar
Service Delivery Manager at Hexaware Technologies Private LimitedService Delivery Manager at Hexaware Technologies Private Limited
PRINCE SAGAYARAJ SELVARAJPRINCE SAGAYARAJ SELVARAJ
Senior .NET Project Lead, Full Stack at Hexaware Technologies IncSenior .NET Project Lead, Full Stack at Hexaware Technologies Inc