PRIYANKA PODDAR
Bengaluru
Summary
Seeking a position in an organization which may be innovative, resourceful and enthusiastic so that I can utilize my knowledge and
skills for the progress of the organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Consultant
Atos Global IT Solutions
Bengaluru, Karnataka
11.2022 - 01.2025
- Served as SPOC, contributing effectively to team target achievement and objectives.
- Managed identity lifecycle operations, including user account creation, access provisioning, and role assignments.
- Administered Azure AD and on-premises Active Directory environments for optimal functionality.
- Performed audits on access requests to verify appropriate permissions granted.
- Handled daily terminations and generated weekly, monthly, and quarterly reports.
- Collaborated with compliance teams during access audits and implemented necessary remediation actions.
- Executed routine cleanup of inactive accounts and access policies to maintain security integrity.
- Participated in implementing RBAC and entitlement management strategies to align with business needs.
Associate Consultant
Capgemini
Bengaluru, Karnataka
11.2021 - 11.2022
- Processed user access requests in ServiceNow, ensuring prompt resolution and compliance.
- Managed user account provisioning and deprovisioning to maintain security protocols.
- Analysed client's business processes and recommended improvements to enhance efficiency and productivity.
- Coordinated cross-functional teams to ensure seamless execution of projects and alignment with objectives.
- Implemented innovative methodologies for process improvement, resulting in increased efficiency and productivity.
- Enhanced client communication strategies, ensuring clarity, transparency, and trust in all interactions.
- Helped organisations manage and implement change with minimal disruption to operations.
- Executed shared folder access management and account creation with Active Directory.
- Created mailboxes through Exchange Server to improve organizational communication.
- Generated daily termination reports on a weekly, monthly, and quarterly basis.
- Defined requestable items by assessing roles, access profiles, and entitlements.
- Established approval workflows by determining necessary approvers for user requests.
Senior Process Associate
Tata Consultancy Services (TCS)
Bengaluru, Karnataka
06.2019 - 11.2021
- Worked in User access management team having hands on experience on B2B, Active Directory.
- Creation/Modification/Deletion of accounts in AD tool.
- Granting/Removing Access from Applications.
- Follow best practice ticket management processes, i.e. ensuring tickets owned are handled and updated as per process & every effort is made to meet service levels.
- Maintain good CSAT numbers individually.
- Creating and handling ticket using the Service Now ticketing tool.
- Monitoring experiences in vRealize Operations Manager, WhatsApp Gold, Citrix Director Console, SCOM Live Map and vCenter Console.
- Monitoring several mailboxes those are configured for several notification.
- Escalating critical issues on priority and informing associated support team.
- Prepare weekly report and present to client during client meeting.
- Following updated knowledge of process and services to provide better monitoring.
- Handling L1& L2 escalations with respect to Applications, Network and Domain.
- Managing the Active Directory.
- Ensuring regular follow up on aged incidents.
- Confident in handling tricky situations over the call and withstanding pressure.
- Building strong rapport with the Team members and driving towards positive attitude.
- Reduced workload of escalations and maintained their timely feedback to management.
- User account administration, i.e., account unlocking and password resets on Active Directory.
- Worked on AD for user management for passwords and extending the user accounts.
- Proficient in windows-based environments, Internet and O365 Package application.
- Worked on P1, P2, P3, P4 incidents and act on as per SLA level.
- Troubleshooting and configuration the SAP related issues.
- Install the VMware and Visual Studio, Visual Studio player.
- Develop and document the technical processes.
- Sound familiarity with Windows 7, Windows 8.1 & Windows 10 at the user level, including user and application installation.
- Configuration and Troubleshooting of Local and Network Printers.
- Installation & troubleshooting of Citrix, ICA client, Network Connect, VPN, SAP, Engineer applications. Etc. windows software's.
- Installation & troubleshooting of Microsoft office products MS office 2010/2013 & O365 Pro Plus, Outlook.
- Experience on ITSM Service NOW ticketing tools.
IAM Engineer
HewlettPackard (HP)
Bengaluru, Karnataka
12.2017 - 02.2019
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Monitored project progress against timelines and budgets, making adjustments as necessary to meet key milestones.
- Kept up-to-date knowledge of relevant regulations to verify work complied with legislation.
- Continually improved methods and procedures for processes, measurement, documenting and workflow techniques.
- Analysed system failures and implemented corrective actions to prevent recurrence, enhancing system robustness..
- Analysed and reported performance measurements to demonstrate compliance with environmental policies and objectives.
Education
Computer Science and Engineering
West Bengal University of Technology
Kolkata, West Bengal06.2017
Skills
Core Technical Skills:
- Directory Services: Active Directory, Azure AD, LDAP
- Security Protocols: SAML, OAuth, OpenID Connect (OIDC)
- Scripting Languages: PowerShell
- Cloud Platforms: Azure
- IAM Tools: Okta, SailPoint, CyberArk
- Authentication: Multi-Factor Authentication (MFA), Single Sign-On (SSO)
- Privileged Access Management (PAM): Securing admin accounts
Key Concepts & Domains:
- Identity Governance & Administration (IGA): Lifecycle management, access requests, certifications
- Access Control: Role-Based Access Control (RBAC), Attribute-Based Access Control (ABAC)
- Security Frameworks: Understanding security principles, risk assessment
- Compliance: Knowledge of standards like GDPR, HIPAA
Essential Soft Skills:
- Problem-Solving & Troubleshooting: Diagnosing access issues
- Communication: Explaining technical concepts to non-technical teams
- Analytical Skills: Assessing risks and designing solutions
- Detail-Oriented: Ensuring precise access configurations
- Collaboration: Working with IT, Security, HR, and business units
Accomplishments
- Received Rise and Shine Award
- Consistently acknowledged during company-wide AHM for delivering high-impact work and demonstrating strong team collaboration.
- Reduced ticket resolution time by 20% through proactive documentation.
- Received Multiple Star of the Month Awards.
Websites, Portfolios and Profiles
linkedin.com/in/priyanka-poddar-consultant/
Languages
English
Proficient
C2
Hindi
Proficient
C2
Bengali
Proficient
C2
Certification
- Sailpoint IQ certified in 2025
Websites
Timeline
Associate Consultant
Atos Global IT Solutions
11.2022 - 01.2025
Associate Consultant
Capgemini
11.2021 - 11.2022
Senior Process Associate
Tata Consultancy Services (TCS)
06.2019 - 11.2021
IAM Engineer
HewlettPackard (HP)
12.2017 - 02.2019
Computer Science and Engineering
West Bengal University of Technology