Priyanka Ponganti
Pune
Summary
Proactive & Enthusiastic person, motivated to restart the career & excel. Well coordinated and productive with flexible approach & deep knowledge in dentistry & principle of healthcare management & operation of a healthcare organisation. Strong passion to understand develop skill and stay relevant in the current trend of healthcare tech. Results-driven Clinic Manager with robust background in overseeing clinic operations and enhancing patient care. Skilled in staff management, budget oversight, and implementing streamlined processes to improve service delivery. Proven ability to foster collaborative environment, ensuring high-quality patient experiences and operational efficiency. Committed to driving clinic performance and achieving organisational goals through strategic planning and effective leadership.
Overview
5
5
years of professional experience
Work History
Clinic Manager
32 dental smile
pune
03.2025 - Current
- Facilitated daily clinic operations by supporting administrative and healthcare staff to ensure smooth workflow.
- Resolved patient complaints with compassion and professionalism, helping to maintain high levels of satisfaction.
- Assisted in the development and execution of strategic plans to broaden service offerings and enhance programme outcomes.
- Implemented new operational procedures, significantly reducing waiting times and enhancing patient satisfaction.
- Organised community health events, promoting clinic services and enhancing public health awareness.
Healthcare administration Intern
Apollo hospital
Pune
05.2023 - 07.2024
- Assisted in auditing medical records for ICU and wards.
- Supported collection of quality indicators across various hospital departments.
- Validated data to ensure accuracy and compliance.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Developed excellent working knowledge of industry trends and improvements in processes.
Dentist, Healthcare Administration & Management
Ortho Sqaure
Pune
09.2023 - 01.2024
- Assisted with financial and strategic management tasks.
- Supported compliance efforts and contributed to quality control initiatives.
- Facilitated operations and workflow streamlining in multidisciplinary teams and staff members.
- Acquired knowledge of healthcare laws and accreditation standards.
- Reviewed revenue cycle management processes.
- Managed patient records meticulously, documenting treatments, plans, and progress notes in accordance with data protection regulations.
Remote healthcare administration intern
Leadership innovation & foundation team
11.2022 - 04.2023
- Participated in case study discussions to support team learning.
- Presented solutions to enhance understanding of core topics.
- Attended webinars to gain insights from healthcare professionals.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
- Participated in brainstorming sessions, offering innovative ideas for project improvements and problem-solving.
General dentist
FDOC
Pune
11.2022 - 04.2023
- Assisted in various dental procedures including root canal treatments and radiography.
- Supported oral prophylaxis efforts to enhance patient oral health.
- Facilitated the restoration process for complete dentures, removable partial dentures, and fixed partial dentures.
- Prepared comprehensive treatment plans tailored to individual patient needs.
- Provided gentle dental care to paediatric patients, fostering a positive and calming environment.
General dentistry
Achaliya Dental Clinic
Mumbai
05.2021 - 10.2022
- Assisted in root canal treatments and performed radiography.
- Supported oral prophylaxis procedures for patients.
- Facilitated restorations, including complete dentures, removable partial dentures, and fixed partial dentures.
- Recorded patient care by maintaining detailed notes, incorporating comments, tests, and prescribed treatments.
- Recorded daily activity logs, detailing incidents, maintenance issues, and general observations.
Education
MBA (HAHM) -
Dr. D Y Patil
Pune06.2024
Bachelor of Dental surgery -
Guru Gobind Singh College of Dental Science and Research Centre
Burhanpur04.2023
Skills
- NABH surveillance
- Quality assurance
- Presentation skills
- Communication skills
- Tooth filling
- Orthodontics
- Tooth extraction
- Financial forecasting
- Workflow optimization
- Revenue cycle
- Safety audit procedures
- Knowledge of healthcare laws
- Healthacare cunsaltant
- Medical Avisor , Claims Processing ,Medical Review , Medical Billing
Timeline
Clinic Manager
32 dental smile
03.2025 - Current
Dentist, Healthcare Administration & Management
Ortho Sqaure
09.2023 - 01.2024
Healthcare administration Intern
Apollo hospital
05.2023 - 07.2024
Remote healthcare administration intern
Leadership innovation & foundation team
11.2022 - 04.2023
General dentist
FDOC
11.2022 - 04.2023
General dentistry
Achaliya Dental Clinic
05.2021 - 10.2022
MBA (HAHM) -
Dr. D Y Patil
Bachelor of Dental surgery -
Guru Gobind Singh College of Dental Science and Research Centre