Sukanya M
Customer Service Executive
Bengaluru
Summary
Experienced Customer service associate driven to optimize processes and streamline operations for team efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Relations Consultant
MPOWER Financing
12.2023 - 05.2024
- Document Customer interactions when necessary,Compiling documents and forwarding information to interested parties
- Assisted in the development of new customer service policies and procedures, resulting in more efficient workflows and better client outcomes.
- Facilitated successful conflict resolution between customers and company representatives, fostering positive outcomes for all parties involved.
- Recommend new products or services or make suggestions for improvements
- Reduced response times through efficient prioritization of tasks and clear communication among team members.
- Collaborated with cross-functional teams to identify and implement process improvements for better customer service delivery.
Virtual Customer Service Associate
Amazon
09.2022 - 08.2023
- Answered product and service questions,suggesting other offerings to attract potential customers
- Assisted regarding seller inventory and buyer complaints and enquiries.
- Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
- Collaborated with team members to continuously improve overall customer service quality.
- Promoted a positive brand image by consistently delivering top-notch service experiences for all customers.
Customer Support Executive
BETSOL®
11.2021 - 07.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Conducted surveys to determine customer opinion of products and services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Customer Advisor
Concentrix
08.2017 - 03.2019
- Engaged in escalation,sales, cross-selling and up-selling activities to align customer needs with business offerings.
- Attention to detail, problem-solving skill and quick resolutions are essential in this position.
- Ability to deal escalations of fast pacing environment and address customer needs. Resolved problems, improved operations and provided exceptional service.
- Documented customer interactions in internal database to maintain complete customer service history.
Education
Bachelor Of Commerce - Accounting And Finance
Reva University
Bangalore 07.2014 - 07.2017
PUC - Commerce
Sindhi College
Bangalore 05.2013 - 07.2014
Skills
- Complaint Handling
- Customer Service
- De-Escalation Techniques
- Attention to Detail
- Multitasking
- Customer Relations
Timeline
Customer Relations Consultant
MPOWER Financing
12.2023 - 05.2024
Virtual Customer Service Associate
Amazon
09.2022 - 08.2023
Customer Support Executive
BETSOL®
11.2021 - 07.2022
Customer Advisor
Concentrix
08.2017 - 03.2019
Bachelor Of Commerce - Accounting And Finance
Reva University
07.2014 - 07.2017
PUC - Commerce
Sindhi College
05.2013 - 07.2014
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