Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sukanya M

Customer Service Executive
Bengaluru

Summary

Experienced Customer service associate driven to optimize processes and streamline operations for team efficiency.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Customer Relations Consultant

MPOWER Financing
12.2023 - 05.2024
  • Document Customer interactions when necessary,Compiling documents and forwarding information to interested parties
  • Assisted in the development of new customer service policies and procedures, resulting in more efficient workflows and better client outcomes.
  • Facilitated successful conflict resolution between customers and company representatives, fostering positive outcomes for all parties involved.
  • Recommend new products or services or make suggestions for improvements
  • Reduced response times through efficient prioritization of tasks and clear communication among team members.
  • Collaborated with cross-functional teams to identify and implement process improvements for better customer service delivery.

Virtual Customer Service Associate

Amazon
09.2022 - 08.2023
  • Answered product and service questions,suggesting other offerings to attract potential customers
  • Assisted regarding seller inventory and buyer complaints and enquiries.
  • Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
  • Collaborated with team members to continuously improve overall customer service quality.
  • Promoted a positive brand image by consistently delivering top-notch service experiences for all customers.


Customer Support Executive

BETSOL®
11.2021 - 07.2022
  • Listened to customers' questions and concerns to provide answers or responses.
  • Conducted surveys to determine customer opinion of products and services.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Built strong relationships with field operations team to support business development opportunities and improve service.

Customer Advisor

Concentrix
08.2017 - 03.2019
  • Engaged in escalation,sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Attention to detail, problem-solving skill and quick resolutions are essential in this position.
  • Ability to deal escalations of fast pacing environment and address customer needs. Resolved problems, improved operations and provided exceptional service.
  • Documented customer interactions in internal database to maintain complete customer service history.

Education

Bachelor Of Commerce - Accounting And Finance

Reva University
Bangalore
07.2014 - 07.2017

PUC - Commerce

Sindhi College
Bangalore
05.2013 - 07.2014

Skills

  • Complaint Handling
  • Customer Service
  • De-Escalation Techniques
  • Attention to Detail
  • Multitasking
  • Customer Relations

Timeline

Customer Relations Consultant

MPOWER Financing
12.2023 - 05.2024

Virtual Customer Service Associate

Amazon
09.2022 - 08.2023

Customer Support Executive

BETSOL®
11.2021 - 07.2022

Customer Advisor

Concentrix
08.2017 - 03.2019

Bachelor Of Commerce - Accounting And Finance

Reva University
07.2014 - 07.2017

PUC - Commerce

Sindhi College
05.2013 - 07.2014
Sukanya MCustomer Service Executive