Experienced Customer service associate driven to optimize processes and streamline operations for team efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Relations Consultant
MPOWER Financing
12.2023 - 05.2024
Document Customer interactions when necessary,Compiling documents and forwarding information to interested parties
Assisted in the development of new customer service policies and procedures, resulting in more efficient workflows and better client outcomes.
Facilitated successful conflict resolution between customers and company representatives, fostering positive outcomes for all parties involved.
Recommend new products or services or make suggestions for improvements
Reduced response times through efficient prioritization of tasks and clear communication among team members.
Collaborated with cross-functional teams to identify and implement process improvements for better customer service delivery.
Virtual Customer Service Associate
Amazon
09.2022 - 08.2023
Answered product and service questions,suggesting other offerings to attract potential customers
Assisted regarding seller inventory and buyer complaints and enquiries.
Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
Collaborated with team members to continuously improve overall customer service quality.
Promoted a positive brand image by consistently delivering top-notch service experiences for all customers.
Customer Support Executive
BETSOL®
11.2021 - 07.2022
Listened to customers' questions and concerns to provide answers or responses.
Conducted surveys to determine customer opinion of products and services.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Built strong relationships with field operations team to support business development opportunities and improve service.
Customer Advisor
Concentrix
08.2017 - 03.2019
Engaged in escalation,sales, cross-selling and up-selling activities to align customer needs with business offerings.
Attention to detail, problem-solving skill and quick resolutions are essential in this position.
Ability to deal escalations of fast pacing environment and address customer needs. Resolved problems, improved operations and provided exceptional service.
Documented customer interactions in internal database to maintain complete customer service history.
Education
Bachelor Of Commerce - Accounting And Finance
Reva University
Bangalore
07.2014 - 07.2017
PUC - Commerce
Sindhi College
Bangalore
05.2013 - 07.2014
Skills
Complaint Handling
Customer Service
De-Escalation Techniques
Attention to Detail
Multitasking
Customer Relations
Timeline
Customer Relations Consultant
MPOWER Financing
12.2023 - 05.2024
Virtual Customer Service Associate
Amazon
09.2022 - 08.2023
Customer Support Executive
BETSOL®
11.2021 - 07.2022
Customer Advisor
Concentrix
08.2017 - 03.2019
Bachelor Of Commerce - Accounting And Finance
Reva University
07.2014 - 07.2017
PUC - Commerce
Sindhi College
05.2013 - 07.2014
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