PRIYANKA PRABHAKARAN
Hygiene & FNB Manager
Bengaluru
Summary
Senior F&B Operations and Workplace Experience professional with 10+ years of experience across hospitality, commercial real estate, workplace dining, customer experience, food safety, and vendor ecosystem management. Currently overseeing operations across 80+ food brands and 15+ client locations, serving 3,000+ meals daily and supporting business operations generating ₹50+ lakhs in monthly revenue. Expertise in vendor governance, contract administration, workplace dining transformation, customer engagement, compliance management, and stakeholder coordination.
Overview
5
5
Certifications
10
10
years of professional experience
Work History
Hygiene & F&B Operations Manager
BRIGADE GROUP
12.2024 - Current
- Oversee F&B operations across commercial properties in Bangalore, Chennai, Kochi, and Gujarat.
- Manage workplace dining operations, food courts, and retail food outlets.
- Coordinate operations across 80+ food brands and multiple service partners.
- Handle vendor onboarding, commercial discussions, contract administration, and stakeholder engagement.
- Support business operations generating over ₹50 lakhs in monthly revenue.
- Ensure food safety compliance, hygiene governance, and service excellence standards.
- Coordinate with property management, legal, procurement, finance, and vendor teams.
Cluster Hygiene Manager: Pre-Opening
HILTON HOTELS
11.2021 - 12.2024
- Managed food safety governance across Hilton Manyata, Hilton Garden Inn Manyata, and Hilton Embassy Golf Links.
- Led HACCP, FSSAI, Diversey, and BSA audit programs.
- Conducted food safety training, compliance reviews, and hygiene audits.
- Improved audit compliance scores from 60% to 95% through structured governance programs.
Hygiene Executive
ITC Gardenia
01.2019 - 01.2020
Assistant Manager Hygiene
Hilton Embassy Golf Links
01.2019 - 01.2019
Hygiene Executive
Gokulam Grand Hotel & Spa
01.2017 - 01.2019
Hygiene Officer
Holiday Inn & Suites Bangalore
01.2017 - 01.2017
Education
Master of Science - Food Science & Technology
St. Aloysius College
Mangalore01-2016
Bachelor of Science - Microbiology
Gurudev Arts & Science College
Kerala01-2014
Skills
- Experience management
- Food Safety Compliance
- Facilities management
- Vendor Management
- Contract management
- Stakeholder Management
- Culinary Operations Management
- Dining Facility Oversight
- Food Court Operations
- Food Service Coordination
- Customer Experience
- Lease & CAM Coordination
Accomplishments
- Managed operations across 80+ food brands and retail outlets across India
- Coordinated workplace dining services serving 3,000+ meals daily
- Supported food service business generating ₹50+ lakhs monthly revenue
- Managed vendor contracts and agreements exceeding ₹1 crore
- Coordinated 200+ vendor workforce across 15+ client locations
- Increased cafeteria sales by 80% through workplace dining initiatives
- Reduced food costs by 5% through operational improvements
- Improved customer satisfaction (CSAT) from 70% to 85%
- Improved compliance audit scores from 60% to 95%
Certification
FOSTAC Certified (FSSAI)
Timeline
Hygiene & F&B Operations Manager
BRIGADE GROUP
12.2024 - Current
Cluster Hygiene Manager: Pre-Opening
HILTON HOTELS
11.2021 - 12.2024
Hygiene Executive
ITC Gardenia
01.2019 - 01.2020
Assistant Manager Hygiene
Hilton Embassy Golf Links
01.2019 - 01.2019
Hygiene Executive
Gokulam Grand Hotel & Spa
01.2017 - 01.2019
Hygiene Officer
Holiday Inn & Suites Bangalore
01.2017 - 01.2017
Master of Science - Food Science & Technology
St. Aloysius College
Bachelor of Science - Microbiology
Gurudev Arts & Science College
AWARDS
Manager of the Year 2025-26 – Brigade Tech Gardens