Priyanka Priyadarsini

Team Size – 6

Employee strength – 7000+

· Team Leadership: Lead and manage the HR team, providing guidance, support, and mentorship.
Foster a collaborative and positive work environment to enhance team productivity and morale.

· Service Delivery: Oversee the delivery of HR services, including but not limited to employee inquiries, onboarding, benefits administration, payroll, and HR systems support.
Ensure compliance with HR policies, procedures, and legal requirements.

· Process Improvement: Continuously evaluate and improve HR Services processes to enhance efficiency and effectiveness.
Implement best practices and innovative solutions to optimize service delivery.

· Customer Service: Maintain a focus on delivering excellent customer service to internal and external stakeholders.
Establish and monitor service level agreements (SLAs) to meet or exceed expectations.

· HR Systems Management: Oversee the administration and maintenance of HR systems and databases, ensuring data accuracy and integrity.
Collaborate with IT and other relevant departments to implement system enhancements.

· Metrics and Reporting: Develop and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of HR Services.
Generate regular reports like MOR, Scorecard, Quality Audit Checklist etc for management, highlighting trends and areas for improvement.

· Training and Development: Provide training and development opportunities for HR Services team members.
Keep the team informed about changes in HR policies, procedures, and regulations.

· Stakeholder Management: Collaborate with internal/external stakeholders, if applicable, to ensure seamless delivery of outsourced HR services.

Employee strength – 800+

· End to end employee's life cycle i.e., Onboarding, Payroll, Statutory compliances, Training, Learning Management System, Performance Management System, Employee Exit Process, and Full-Final Settlements.

· Yearly HR Budget Planning & Forecasting.

· Learning and Development Program Management across East Cluster.

· Core Member in employee Welfare Committee, Canteen Committee, MU Committee and SPOC for Ethics / POSH.

· Liasioning for 269 legal and statutory compliance including all type of license renewals, return files on timely with third party compliance partner.

· Plan, execute and monitor Apprenticeship Programs, Employee Welfare & Benefits program.

· Maintaining personnel record systems pertaining to Employee Life Cycle.

· Design, update, and share SOPs of all HR Policies and Processes.

· Plan, execute, periodical Employee Helpdesk Sessions on all type of queries like policy, payout, taxation, or other employee life cycle related queries.

· Retirement Settlements, Death Claims Settlements under Govt. as well as Employer provisioned benefits like EPFO, Term Life, Accidental Insurance, ESOPs, and Gratuity etc.

Team Size – 2

Employee Strength - 400+

Key Responsibilities: End to end Payroll, Leave & Attendance Management and Employee Welfare, Benefits Program Management along with Relations and Operations.

Projects Handled:

· Developing Leave & Attendance Management

· Exit Process Portal

· Key member in Planning, monitoring, and executing the Leave & Attendance Management and Exit Process Management in SG's own developed HRIS portal.

· Managed a team size of 2-3 members.

Employee Strength: 200+

Team Size -3

Key Responsibilities:

· End to end employee life cycle management for sales force of Odisha and Jharkhand under East Region.

· Single handedly executing Employee Engagement programs across region pertaining to the Annual Calendar.

· Drafted and implemented a whole new Employee Handbook and brought in new policies, and compliant Contract Work Force Management System.

· Administered the Employee Benefits Program like Retirement Settlements, Death Claims Settlements under Govt. as well as Employer provisioned benefits like EPFO, Term Life, Accidental Insurance, ESOPs, and Gratuity etc. being the SPOC for all the support.

• Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
• Collaborated with cross-functional teams to ensure seamless delivery of services, increasing overall team productivity.
• Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
• Optimized project efficiency by creating and implementing effective task management strategies.

Employee Strength: 400+

End to end HR & Administrative support to Networking Team, was directly reporting to AVP.

• Client focused End to end Recruitment Process.