Priyanka Priyadarsini Mahapatra
Bangalore
Summary
Experienced with data analysis, process improvement, and stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies.
Professional with significant experience in business analysis, skilled in data-driven decision-making, and process optimization. Strong focus on team collaboration and delivering impactful results. Reliable in adapting to changing needs while leveraging skills in stakeholder management, requirement gathering, and strategic planning. Recognized for analytical thinking, problem-solving abilities, and effective communication.
Overview
10
10
years of professional experience
Work History
Senior Business Analyst
Axis Bank
10.2024 - Current
- Spearheaded requirements gathering for a high-traffic customer web portal, aligning with business stakeholders and UX teams; conducted over 15+ workshops to elicit detailed functional and non-functional requirements, resulting in a 25% reduction in rework during development.
- Collaborated with cross-functional teams including UI/UX designers, developers, and QA to translate business needs into clear and testable user stories in JIRA; created 60+ user stories with acceptance criteria and maintained a product backlog, leading to a 30% faster sprint completion rate.
- Acted as a liaison between business and technical teams during the redesign of a customer onboarding web app; conducted impact analysis and created BRDs, FRDs, and mockups.
- Managed UAT planning and execution for a newly developed web dashboard for internal users, ensuring test cases aligned with business objectives (Task); coordinated with 10+ testers and documented defects in JIRA, achieving a 96% test coverage rate and sign-off 3 days ahead of schedule.
- Served as the single point of contact between business stakeholders and development teams, translating complex compliance requirements into actionable user stories with clear acceptance criteria.
- Drove sprint execution and backlog refinement while leveraging JIRA for progress tracking, ensuring high-quality deliverables aligned with Definition of Done (DoD).
Business Analyst
RBL Bank
02.2024 - 08.2024
- Led end-to-end business analysis for a major legacy system migration to Google Cloud; conducted stakeholder workshops, documented AS-IS and TO-BE processes, and created detailed BRDs and data flow diagrams, enabling a smooth transition with zero critical business disruptions.
- Identified and resolved a critical issue related to dynamic password configuration not defined in Google’s baseline during cloud migration; collaborated with security and cloud teams to implement a custom solution within 48 hours, preventing security escalations and minimizing downtime.
- Supported full release lifecycle, including requirements validation, deployment verification, and post-release defect triage; achieved a 95% defect resolution rate within SLA and ensured stable post-go-live performance.
- Documented newly identified business rules and edge-case logic caused by platform differences between legacy and GCP systems; developed SOPs and control guides that increased first-call resolution rate by 25%.
Business Analyst
HDFC Bank
12.2022 - 01.2023
- Led business analysis for multiple web application modules, gathering and documenting functional/non-functional requirements, user journeys, and API integrations; delivered user stories and wireframes that accelerated time-to-market by 25%.
- Introduced a structured vulnerability triage process using JIRA and Confluence, creating a centralized dashboard for tracking remediation efforts; improved visibility and compliance reporting across security stakeholders.
- Collaborated with product and marketing teams to analyze churn metrics and customer behavior; implemented retention-focused UI/UX enhancements and re-engagement workflows, contributing to a 12% increase in returning user sessions over 6 months.
- Spearheaded the business case and requirement definition for implementing an AI-powered chatbot to streamline customer concern management; worked with NLP vendors and internal dev teams to define intents, conversation flows, and escalation paths.
- Successfully deployed chatbot support on the customer portal, automating ~40% of incoming Tier-1 queries and reducing average resolution time by 35%, while increasing CSAT scores by 15% in post-chat surveys.
Business Analyst
NoBroker
01.2022 - 11.2022
- Requirements Elicitation & Analysis: Conducts stakeholder interviews, workshops, surveys, and document analysis to gather, understand, and define business requirements.
- Facilitates requirements gathering sessions, ensuring all relevant stakeholders are engaged and their needs are captured.
- Maintains traceability matrices to link requirements to design, development, and testing artifacts.
- Evaluates various solution options, considering business value, cost, risks, and alignment with strategic objectives.
- Communicates complex technical concepts to non-technical stakeholders and business concepts to technical teams.
- Manages stakeholder expectations and resolves conflicts or ambiguities related to requirements.
- Facilitates meetings, presentations, and workshops to drive consensus and decision-making.
- Participates in sprint planning, daily stand-ups, and retrospectives in Agile environments.
- Process Improvement & Optimization: Identifies inefficiencies and bottlenecks in existing business processes.
- Recommends and designs improved processes to enhance operational efficiency, reduce costs, and improve customer satisfaction.
- Involved in creating reports, dashboards, or data models to support business intelligence.
- Assesses the impact of changes on business operations and stakeholders.
Pre sales consultant
Axis Bank
10.2019 - 12.2020
- Solution Design & Presentation: Collaborate with the sales team to understand client business challenges, technical requirements, and strategic objectives.
- Develop and deliver compelling product demonstrations, presentations, and proof-of-concepts (POCs) to prospective clients, showcasing the value and capabilities of the proposed solution.
- Stay updated on industry trends, emerging technologies, and competitor offerings to effectively position solutions.
- Act as a subject matter expert (SME) during client engagements, answering technical questions and addressing concerns.
- Act as a trusted advisor to clients, providing insights and recommendations that demonstrate value beyond just product features.
- Sales Process Support: Support the sales team throughout the entire sales cycle, from initial qualification to closing.
- Participate in client meetings, workshops, and negotiations, providing technical validation and credibility.
- Help identify potential roadblocks in the sales process and propose strategies to overcome them.
- Contribute to the development of sales enablement tools, training materials, and best practices.
- Market Analysis & Strategy: Analyze market trends and competitive landscapes to identify new opportunities and refine pre-sales strategies.
- Contribute to the development of go-to-market strategies for new products or features.
- Provide input on pricing strategies based on solution complexity and value proposition.
Pre sales consultant
Kotak Mahindra Bank
07.2018 - 09.2019
- Acted as a crucial link between business stakeholders and IT development teams, translating complex business requirements into technical specifications for product enhancements and new feature development.
- Collaborated closely with IT and product development teams to understand system capabilities and limitations, ensuring proposed solutions were technically feasible and aligned with the bank’s IT architecture.
- Participated in the design and conceptualization of new digital banking products and services, contributing insights from customer needs and market trends to IT development roadmaps.
- Conducted in-depth analysis of existing IT systems and workflows to identify areas for optimization and automation, presenting findings to relevant IT and business units.
- Generated comprehensive reports on lead generation effectiveness and conversion rates, leveraging data to inform IT product development priorities and sales strategies.
- Developed and maintained dashboards to track key performance indicators (KPIs) related to pre-sales activities, providing data-driven insights to both business and IT leadership.
- Facilitated communication between sales, marketing, and IT departments to ensure a unified approach to product messaging and technological capabilities.
Issue Management
HDB Financial services Pvt Ltd
02.2016 - 01.2018
- Responsible for identifying, tracking, prioritizing, escalating, and resolving issues that arise within a project, program, or operational environment.
- Primary goal is to minimize the negative impact of issues on timelines, budgets, quality, and overall objectives.
- This role often involves a blend of analytical, communication, and problem-solving skills, working across various teams and stakeholders.
- Issue Identification & Logging: Proactively identifies, captures, and documents issues from various sources (e.g., project meetings, stakeholder feedback, risk assessments, operational incidents).
- Ensures issues are clearly defined, including their nature, impact, and initial context.
- Prioritizes issues based on established criteria (e.g., critical, high, medium, low) and business impact.
- Investigation & Analysis: Conducts initial investigation into the root cause of issues, often collaborating with relevant teams or subject matter experts.
- Gathers necessary information and data to understand the full scope and implications of an issue.
- Assigns issues to appropriate individuals or teams for resolution.
- Tracking & Monitoring: Continuously monitors the progress of issue resolution, ensuring actions are being taken as planned.
- Provides regular updates on issue status to relevant stakeholders and management.
- Communicates clearly and concisely about issues, their status, and resolution plans to all affected parties.
- Facilitates issue review meetings to discuss progress, roadblocks, and next steps.
- Closure & Verification: Verifies that issues have been effectively resolved and that the resolution addresses the root cause.
Issue Management Executive
Cogent
06.2015 - 12.2015
- Analyzed customer concerns to identify root causes and trends, providing actionable insights to business leaders for corrective actions.
- This analytical skill is directly transferable to IT incident management, problem management, and continuous improvement initiatives.
- Developed and presented quarterly reports to business leaders, outlining corrective actions and their impact on customer trust and brand value.
- Collaborated cross-functionally to address complex customer issues, which often required understanding various departmental workflows and data points.
Education
B Tech - Mechanical engineering
A B I T , BPUT
01.2014
Skills
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Software development lifecycle
- Business process improvement
- Operations analysis
- Team collaboration
- Risk assessment
- CRM systems
- SQL and databases
Timeline
Senior Business Analyst
Axis Bank
10.2024 - Current
Business Analyst
RBL Bank
02.2024 - 08.2024
Business Analyst
HDFC Bank
12.2022 - 01.2023
Business Analyst
NoBroker
01.2022 - 11.2022
Pre sales consultant
Axis Bank
10.2019 - 12.2020
Pre sales consultant
Kotak Mahindra Bank
07.2018 - 09.2019
Issue Management
HDB Financial services Pvt Ltd
02.2016 - 01.2018
Issue Management Executive
Cogent
06.2015 - 12.2015
B Tech - Mechanical engineering
A B I T , BPUT
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