PRIYANKA PURANIK
Bangalore
Summary
Results-driven professional with 7+ years of experience in Customer Support, Sales, and Client Relationship Management. Skilled in handling international clients, resolving technical and commercial queries, and driving business growth through effective communication and process optimization. Seeking to contribute my expertise to a dynamic organization focused on delivering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Support Executive / Inter Sales
DrillBit SoftTech India Pvt Ltd
12.2023 - Current
- Managed International Client accounts, handling orders, payments, and subscriptions with a 95% satisfaction rate
- Generated and sent quotes using ERP systems, ensuring accuracy and timely delivery
- Resolved technical and commercial queries, reducing response time by 20%
- Coordinated with accounts, finance, and sales teams to streamline commercial activities
- Scheduled and conducted product demos and training sessions, improving client onboarding efficiency
Sales Head and Client Relationship Manager
Lightbucket (Wedding Company)
01.2023 - 08.2023
- Led end-to-end sales operations, including enquiry handling, package explanations, and quote generation, resulting in a 20% increase in client conversions
- Built and maintained strong client relationships, ensuring high levels of customer satisfaction
- Oversaw accounts, finance, and HR activities, streamlining processes for better operational efficiency
- Managed data and ensured timely delivery of services, achieving a 98% on-time delivery rate
Customer Support Executive / Commercial Coordinator
Informatics Publishing Limited
05.2017 - 01.2023
- Handled client enquiries, generated quotations, and processed orders, achieving a 98% on-time delivery rate
- Coordinated with production and accounts teams to ensure smooth order processing and reconciliation
- Prepared MIS reports and maintained an updated customer database, improving data accuracy by 15%
- Processed refunds and resolved customer issues, maintaining a 90% resolution rate within SLA
Education
Bachelor of Commerce -
PES Degree College
01.2017
Pre-University Course -
PES Degree College
01.2014
Secondary School Leaving Certificate -
Cordial High School
01.2011
Skills
- MS Office Suite
- ERP Systems
- CRM Tools
- Internet and Email
- Complaint handling
- Front-end supervision
Accomplishments
- Achieved 95% client satisfaction by resolving technical and commercial queries efficiently.
- Increased client conversions by 20% through effective sales strategies and follow-ups.
- Improved data accuracy by 15% by maintaining an updated customer database.
- Reduced response time by 20% by streamlining enquiry handling processes.
Languages
English
Hindi
Kannada
Telugu
Personal Information
- Date of Birth: 12/02/96
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Customer Support Executive / Inter Sales
DrillBit SoftTech India Pvt Ltd
12.2023 - Current
Sales Head and Client Relationship Manager
Lightbucket (Wedding Company)
01.2023 - 08.2023
Customer Support Executive / Commercial Coordinator
Informatics Publishing Limited
05.2017 - 01.2023
Pre-University Course -
PES Degree College
Secondary School Leaving Certificate -
Cordial High School
Bachelor of Commerce -
PES Degree College
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