Priyanka Purohit

• Led the development of custom Identity Governance and Administration (IGA) projects, significantly enhancing the capabilities of ServiceNow to align with organizational goals.
• Managed the integration of Active Directory within the ServiceNow environment, demonstrating strong technical expertise and effective project management skills.
• Oversaw the migration of update sets to Production and managed all aspects of Release Management activities, ensuring smooth and efficient operations with minimal disruption to services.
• Administered the ServiceNow platform, ensuring smooth operation and robust support for business processes while overseeing release management for timely deployment of updates and enhancements.
• Managed mid-server and IAM integrations, optimizing workflows and enhancing security measures to meet organizational standards.
• Worked on the ClearSkye scoped application, successfully delivering two major upgrades last year, which improved functionality and user experience.
• Currently leading an instance migration project to boost platform performance and scalability.
• Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
• Proactively identified opportunities for enhancing existing modules, leading to improvements in performance and usability for end users.

• Led the development of custom Identity Governance and Administration (IGA) projects, significantly enhancing the capabilities of ServiceNow
• Managed the integration of Active directory within the ServiceNow environment, demonstrating strong technical expertise and project management skills
• Proactively identified opportunities for enhancing existing modules, leading to improvements in performance and usability for endusers.
• Consistently met deadlines by efficiently prioritizing tasks and managing time effectively.
• Mentored junior team members, fostering their growth and development within the company.
• Oversaw the migration of update sets to Production and handled all aspects of Release Management activities, ensuring smooth and efficient operations

Client: Mphasis (Project: Jack-in-the-box)

• Designing and Implementing Agile Requirement Strategies

• Responsible for catalog items and their associated task

• Work directly with end users to resolve support issue within

ServiceNow

• Implement new functionality using Client scripts, Business

rules, ACL, UI policies and UI actions

• Designed new Workflows and modified the existing

workflows according to new requirements

• Configured and managed Service level agreements (SLA)

• Performed migration activities using Update Sets

• Creating new users, new groups and assigning roles to

users

• Worked on integration through REST API

• Coordinating with the HI Team for finding solutions with IST

timings and updating to the clients

• Involve in effective Test Case Designing and Test Case

Preparation

• Involve in cloning and up gradation TEST, DEV, and PROD

Instances from Quebec to Sandiego

• Raising HI Ticket for bug fixes which we found in post

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.

• Developed and managed Service Catalog items using Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.
• Spearheaded the identification and integration of new data sources and attributes in alignment with CMDB deliverables.
• Utilized CDI application datasets in CMDB, employing reconciliation to integrate external data sources effectively.
• Designed and constructed website layouts, enhancing user experience and interface.
• Integrated REST/SOAP APIs to streamline data communication and functionality.
• Led development, QA, and regression testing, ensuring high-quality deliverables.
• Translated stakeholder requirements into over 10 deliverables, including functional specifications, use cases, user stories, and various diagrams.