Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Extracurricular Activities
Hobbies and Interests
Father's Name
Technical Course
Timeline
Generic

PRIYANKA RADHAKRISHNAN

Chennai

Summary

Dynamic Senior Associate at Guidehouse India Pvt. Ltd. With expertise in Medical Billing concepts. Proven track record in enhancing process improvements and achieving quality standards, skilled in advanced Excel and client communication, fostering a collaborative environment to meet deliverables effectively.

Overview

10
10
years of professional experience

Work History

Senior Associate AR

Guidehouse India Pvt.Ltd.
Chennai
01.2024 - Current
  • Performing as the Lead Associate in my current role.
  • Facilitated regular team huddles to share client updates and enhance communication.
  • Engaged in client calls to address process inquiries effectively.
  • Conducted training sessions on process-related topics, offering floor support to team members.
  • Assumed leadership responsibilities during team leader's absence, ensuring target achievement with quality standards.
  • Communicate error feedback, and guide team members to achieve error-free claims.
  • Daily sharing of production and quality dashboards.
  • Encouraging team members to meet deliverables.

Client Partner

Access healthcare
Chennai
06.2022 - 01.2024
  • Review the claim allocated and check status by calling the payer or through IVR /Web Portal.
  • Ask a series of relevant questions depending on the issue with the claim and record the responses.
  • Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers.
  • Record the actions and post the notes on the customer's revenue cycle platform.
  • Use appropriate client specific call note standards for documentation.
  • Adhere to MBW's information security guidelines.
  • Be in the center of ethical behavior and never on the sidelines.

Counsellor

College Chalo
12.2022 - 03.2023
  • Develop and implement an all-encompassing educational and counseling plan with modern methods of teaching and mentoring.
  • Foster equal opportunity practices and encourage students' association.
  • Pay attention to cultural or societal differences in dealing with the students.

Psychology Tutor

Adda247
03.2022 - 11.2022
  • Handle the TET Batch for Psychology, science and basic English.
  • Presenting lessons in a comprehensive manner and use visual/audio means to facilitate learning.
  • Providing individualized instruction to each student by promoting interactive learning.
  • Creating and distributing educational content.

Center head

Velammal New Gen Kids Kolathur
06.2021 - 05.2022
  • Supervising the whole school.
  • Taking part of the admission and administration.
  • Oversee day-to-day school operations.
  • Manage school logistics and budgets.
  • Set learning goals for students and teachers based on national curricula.
  • Monitor and report on teacher performance.
  • Present data from school performance to board members.
  • Research new resources and techniques to improve teaching.

Supportive staff

Lady Andal school
06.2018 - 12.2021
  • Individual care for a special Kid.
  • Helping in improving his academic skills.
  • Helping in improving his behavioral issues.
  • Made him engaged in extracurricular activities like sports, dance, etc.
  • Developed him to be an independent as other kids.

Consultant counsellor

Gvk Emri-104 Medical Help line
02.2021 - 06.2021
  • Telephonic counseling provided to all common people to get aware of their own.
  • Professional advice given to the individual based on their personal problem.
  • Psychological assistance.
  • Alternate solutions are proposed to understand themselves.

Psychologist

Tiny Todd's therapy care
Chennai
01.2015 - 01.2018
  • Assessment to Special kids coming to the center.
  • Sending analyzed monthly report of the kids to their parents.
  • Giving Skill development to the special kids.
  • Looked after Autism kids and developed them.
  • Had given awareness on Autism kids to Parents.

Education

B.Ed. - Special Education

Tamil Nadu Open University
Tamil Nadu, India
01.2023

M.Sc. - Psychology

Presidency College
01.2018

B.Sc. - Psychology

St. Thomas College of Arts and Science
01.2016

Higher Secondary Education -

St. Vincent's M.H.S.S- Chennai
01.2013

S.S.L.C -

St. Vincent's M.H.S.S- Chennai
01.2011

Skills

  • Advanced Excel
  • SQL Programming
  • Power BI
  • Python Programming
  • Machine Learning
  • Team leadership
  • Customer service
  • Quality assurance
  • Data analysis
  • Process improvement
  • Client communication

Personal Information

  • Date of Birth: 06/07/95
  • Marital Status: Single

Languages

  • English
  • Tamil

Extracurricular Activities

Interact Coordinator, RID 3232 Chennai, 2020 - 2021 Group Rotaract Representative, RID 3232, Chennai, 2019 - 2020 President, Rotaract club of Aadithya, Chennai, 2018 - 2019 Joint Secretary, Rotaract club of Aadithya, Chennai, 2017 - 2018 PRO, Rotaract club of St. Thomas College, Chennai, 2015 - 2016 Member, NSS, 2011 Member, Junior Red Cross, 2006 - 2009

Hobbies and Interests

Reading books

Father's Name

Mr. Radhakrishnan

Technical Course

Master's in Data Science and Analytics with AI.

Timeline

Senior Associate AR

Guidehouse India Pvt.Ltd.
01.2024 - Current

Counsellor

College Chalo
12.2022 - 03.2023

Client Partner

Access healthcare
06.2022 - 01.2024

Psychology Tutor

Adda247
03.2022 - 11.2022

Center head

Velammal New Gen Kids Kolathur
06.2021 - 05.2022

Consultant counsellor

Gvk Emri-104 Medical Help line
02.2021 - 06.2021

Supportive staff

Lady Andal school
06.2018 - 12.2021

Psychologist

Tiny Todd's therapy care
01.2015 - 01.2018

B.Ed. - Special Education

Tamil Nadu Open University

M.Sc. - Psychology

Presidency College

B.Sc. - Psychology

St. Thomas College of Arts and Science

Higher Secondary Education -

St. Vincent's M.H.S.S- Chennai

S.S.L.C -

St. Vincent's M.H.S.S- Chennai

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PRIYANKA RADHAKRISHNAN