Priyanka Rathod

• Working in the Multiq department and handling both prepaid and postpaid calls.
• Getting multiq Csat surveys was appreciated by managers.
• Ensuring that we meet the parameters every month to earn incentives.
• Learning new things every day to enhance the quality of my work.
• Developed strong relationships with customers by providing personalized assistance and support.
• Contacted customers about potential service upgrades, new services and account changes.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Manage and coordinate client engagement across key corporate transactions including stake sales, IPOs, dividend events, and potential strategic deals.

Act as the primary point of contact with company promoters, CFOs, and senior management to initiate discussions and facilitate deal-related meetings.

Proactively schedule meetings, send calendar invitations, and ensure seamless coordination between internal teams and external stakeholders.

Conduct in-depth research on company profiles, business models, financial performance, and ownership structures to support transaction evaluation and client discussions.

Assist senior leadership in identifying opportunities, preparing background notes, and ensuring timely follow-ups on active and prospective deals.

Maintain strong professional relationships with corporates to support long-term advisory and wealth management objectives.

• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

• Provided exceptional customer service to ensure customer satisfaction.
• Monitored customer feedback regularly to identify areas for improvement in services offered.
• Improved product knowledge on a continuous basis to provide optimal service and achieve performance parameters.
• Provided technical support when necessary to resolve complex problems.

I got promoted later and became a Floor Support.

• Handling OJT batches
• Monitoring the agents' performance, audited calls provided one-on-one feedback to the agents wherever needed.
• Ensuring team productivity and hygiene.
• Trained new personnel regarding company operations, policies and services.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Monitoring the process of the following activities, and liaising with service partners for the completion of the same within the agreed deadline.
• Maintaining reports and delivering them within the given TAT.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Handling emails, following up with MSPs, stakeholders, and making escalations to the respective partners.