Priyanka Rawat
New Delhi
Summary
Customer Service Representative with a proven track record at Tech Mahindra in Noida, India, adept at managing customer interactions and resolving service issues promptly. Demonstrates strong problem-solving skills and effective communication to maximise customer satisfaction. Skilled in engagement strategies, proactive decision-making, and task prioritization, ensuring efficient handling of inbound queries and complaints. Committed to maintaining clarity and consistency through meticulous documentation. Career goals include advancing expertise in customer support and service while adapting to dynamic environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tech Mahindra
Noida, India
03.2025 - 04.2026
- Assisted customers by managing interactions effectively
- Supported troubleshooting efforts to resolve issues promptly
- Maintained documentation to ensure clarity and consistency
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maximised customer satisfaction by resolving service issues promptly.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
TechMark Engineers & Consultants
04.2023 - 11.2023
- Assisted in maintaining invoices for accurate financial records
- Supported document management and organisation for easy retrieval
- Reviewed and responded to emails for efficient communication
Education
Bachelor -
Delhi University
01-2020
12th -
CBSE Board
01-2016
10th -
CBSE Board
01-2014
Skills
- Customer support and service
- Engagement strategies
- Problem-solving skills
- Time management
- Proactive decision-making
- Adaptability and flexibility
- Effective communication
- Task prioritization
- Problem resolution
Languages
Hindi
Upper Intermediate
B2
English
Intermediate
B1
Garhwali
Upper Intermediate
B2
Hobbies and Interests
- Socialise: Always ready to cooperation & team work
- Health Conscious: Regular fitness activities to maintain focus and energy levels
- Cooking: Always trying some new recipes
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge and belief.
Timeline
Customer Service Representative
Tech Mahindra
03.2025 - 04.2026
TechMark Engineers & Consultants
04.2023 - 11.2023
Bachelor -
Delhi University
12th -
CBSE Board
10th -
CBSE Board