Priyanka Ray
Sr. Business Operations Manager
Summary
Astute Business Operations Manager with over 9+ years focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.
Have worked in diverse industries like IT, Spirits Industries, Accounting firm.
Gained exposure in multiple verticals such as Business Operations, People Operations, AP & AR, Grievance Management, Administration, Stakeholder Management, decision making, Data analysis & Reporting, Reconciliations, Dispute resolution, Team Management, Performance Management.
Proven acumen in Analytical and Critical Thinking.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Sr. Business Operations Manager
Codvo.ai
Noida
10.2020 - Current
- Business Operations
- Direct day-to- day operations focused on attainment of key organization metrics and goals
- Work with Legal Consultant to carry out negotiations on contracts, agreements
- Responsible to handle paperwork of any new office acquired by the company
- Prepare Company's Business Plan, Business Case Studies
- Managing end to end H1 and L1 processes by liaising with attorney and complete the documentations and assist with filing of the Visa
- Weekly review of Status report submitted by various departments
- Collaborating with cross functional teams and Leadership
- Workflow planning
- Lead Supplier Management
- Reviewing and approving supplier risk assessment forms
- Reviewing and approving Budgets for Staff welfare, travel expenses and miscellaneous expenses
- Lead and Drive company's townhall, offsite programs, other events end to end
- Process Improvement
- Create KRAs, KPIs for departments like HR, F&A, Admin, TA
- Design SOPs for all the process of HR, F&A, Admin, TA
- Ensure end to end automation of processes in HR, F&A, Admin, TA
- Collect monthly NPS and ESAT to analyze the pain areas and work on improvement plans
- Lead ISO 27001 end to end audit
- Roll out Surveys to capture and analyze employee feedback and strive to maintain an NPS of 8
- Establish vision and master plan to bring in all HR related tools to a single platform by incorporating an effective HRMS with modules like Workforce, Payroll, ATS, Expense, asset management, PMS, Helpdesk
- Ensuring all the departments organization wide is compliant to ISO 27001
- Assessing all existing tool's performances and accordingly continue or replace the tools
- Hind sighting activities on quarterly basis
- Leading the automation of all processes across organization
- Develop Business Continuity Plans
- People Operations
- Manage a team of 13 highly skilled resources, assign work tasks and give directions to enable them to provide efficient deliverables
- Develop and upgrade Company policies and processes, aligned as per the Business requirement
- Lead Performance Appraisals for the organization
- Leading Attendance and Leave Management through Time tracking tool
- Handling Employee Grievances
- Full Employee Cycle – Form Onboarding to Offboarding, Background Verification Check, managing employee relations and addressing to the queries
- Lead - Ideate and Implement - HR initiatives aligned with Business Strategies
- Lead- Employee Engagement, Rewards & Recognition, Milestones and Virtual Events
- Work closely with the management team to design, implement, and manage various people initiatives across the company that helps build team culture and increase employee engagement
- Developing and delivering the organizations internal communication strategy, planning calendar of activity, organizing events and increase level of employee engagement
- Lead and establish process of designing & building our employer brand internally by establishing our company values and practices
- F&A
- Budgeting & Forecasting of staff welfare activities, offsite programs, R&R, logistics of events
- Optimize SG&A costs
- Contract review and recommendations
- Review and approve of all statutory payments, monthly payroll, Contractor payments, vendor payments
- Review and approve invoices raised to clients as per the SOWs
- Ensuring timely collection of payments
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Trained new hires, providing information and insight into corporate policies and procedures.
Accountant
P. Sahni & Associates
Delhi
01.2019 - 07.2020
- AP & AR Functions
- GST Reconciliation
Accounts Executive
Beam Suntory
Gurgaon
10.2015 - 11.2017
- AP & AR Functions
Sr. Process Executive
Infosys
Pune
06.2013 - 09.2015
- AP Function
Education
MBA - Finance
SIOM
Pune 06.2011 - 06.2013
MPM - HR
MPM SIOM,
Pune 06.2011 - 06.2013
BBI - Banking & Insurance
Sydenham College of Commerce & Economics,
Mumbai 06.2008 - 06.2011
Skills
People Management
undefinedAccomplishments
Recipient of several Awards and Recognition:
- Beacon Of Leadership Award 2021 & 2022 - Codvo.ai
- Certificate of appreciation for suggesting & implementing tax codes in system- Beam Suntory
- Certificate of appreciation for handling Critical/ Statutory payments- Beam Suntory
- Certificate of appreciation for moving highest number of payments in Readsoft (automatic payments) Beam Suntory
- Developed process to minimize manual payment errors - Beam Suntory
- Project on Go Green Policy - Infosys
- Received top rating in all appraisal cycles - Infosys
- HiPot of our engagement
- Member of Club Elite- Infosys
- Recipient of Individual Extra Miler Award for Q3 2013, Q3 2014, Q1 2015 - Infosys
- Client Star Award for Q1 2014- Infosys
- Best Talent Award for Q2 2014- Infosys
- Client High Flyer Award for Q4 2014- Infosys
- Have received a “Well Done Card” as a certificate of appreciation for excellence in work from HR Team for Q2 2015- Infosys
- Received special note of appreciation from client for excellent work in clearing aged items in Bank Reconciliation- Infosys
- Designed a new process for Manual payment process and recording to prevent incorrect and duplicate payments. The implementation recorded into reduction in errors in Manual payment process- Infosys
Timeline
Sr. Business Operations Manager
Codvo.ai
10.2020 - Current
Accountant
P. Sahni & Associates
01.2019 - 07.2020
Accounts Executive
Beam Suntory
10.2015 - 11.2017
Sr. Process Executive
Infosys
06.2013 - 09.2015
MBA - Finance
SIOM
06.2011 - 06.2013
MPM - HR
MPM SIOM,
06.2011 - 06.2013
BBI - Banking & Insurance
Sydenham College of Commerce & Economics,
06.2008 - 06.2011
Similar Profiles
Sachin MallickSachin Mallick
Database Engineer at Codvo.aiDatabase Engineer at Codvo.ai
Shubham YadavShubham Yadav
Senior Data Scientist III at Codvo.aiSenior Data Scientist III at Codvo.ai
JANHAVI SHUKLAJANHAVI SHUKLA
Sales Development Representative - II at Codvo.aiSales Development Representative - II at Codvo.ai