Priyanka Rembhotkar
Pune
Summary
Accomplished Hospitality Professional having 7 years of experience in facility, hotel, and restaurant management. Pursuing Master's in Hospitality Studies. Supervising a team of 5 Office Boys, 1 office boy's supervisor, & 2 Executive chauffeurs Driving operational and administrative activities undertaken by CBRE at site and ensuring the meeting of business objectives for client Cognizant Technology solutions, Hinjewadi, phase-2, Pune. Extensive experience in all aspects of hotel operations, including customer relations, Vendor relations, training new employees, Skilled in planning, executing & monitoring facility management processes including soft services, housekeeping, pest control, client visits & Event arrangements, pantry service, stationary, inventory, Travel Management, associate engagement activity and so on. Providing administrative support and ensuring smooth operations in coordination with the internal & external departments. Exposure in managing teams including employee engagement, grievances & motivation, training & development, performance management, and so on. Focused and meticulous, self-motivated and team oriented; Ability to thrive on challenges and quickly adapt to new environments and responsibilities.
Overview
14
14
years of professional experience
Work History
Assistant Professor (Pursuing M.Sc in Hospitality)
AISSMS, College of Hotel Management and Catering Technology
Pune
2022.10 - Current
- Regular lectures in a week as per the University Syllabus
- Practical sessions with students as per the University Syllabus
- To take tests and assignments of the concerned topics and check them
- To create and file answer banks for future reference
- Arranging events in the Restaurant
- To guide the students for lunch service in Restaurant
- To allot duties and brief the students about the menu and service
- To de-brief the students after the service
- To take the regular inventory of F & B Service
- To ensure the restaurant infrastructure is maintained well
- To liase with Housekeeping for linen and other requirements.
CWS, Client Visit Experience Lead
CBRE South Asia Pune
Pune
2019.04 - 2022.09
- Supporting all client visit arrangements/ Leadership Meetings (Corporate floor bookings, Cab, Accommodation, Lunch/ Dinner/ Hi Tea at office, Reservations at Hotel for Dinner/ Lunch, Decoration, ODC/ Lab Walkthroughs, Client Visit town halls, V Pass arrangements, Board Room arrangements, Experience Zone, Client Gifts, Etc.,) Daily client visit details Circulation to IFM teams to ensure readiness before client visits
- Upkeep of Corporate floor & Store room
- Supervision of pantry stewards and Regular grooming sessions for them Following up with IFM team for snags/ Readiness of floor
- Streamlining process in work with regards to day-to-day operations (Standardization as per leadership advice)
- Updating formats/ deck/ Reports Managing Visit arrangements at all facilities at Pune locations
- Supporting Virtual client connects due to current Pandemic (Via Briefings
- Portal) On ground logistics preparation for virtual connects as Pre-recorded facility videos, 360 videos, Live video feed
- Upkeep of shared path folder for CVX - CWS
- Maintenance of Pune team's attendance and work records
- Deck preparation for CVX team during team meetings
- Conducting Refresher session to PAN INDIA team on topics related to CVX Preparation of OPEX/ CAPEX for CVX along with FPNA comparison
- Preparation of Client Visit Restoration activities and future action plan for client visits
- Data preparation and collation for PAN INDIA CVX team
- Upkeep of One BCM document for CVX (as per pandemic scenario)
- Supporting Capacity Management team on Facilities consolidation, Migration and Personal belongings collection
- F&F procedures for CVX employees (Manpower optimization)
- Working with Commas Team on Mailers for the being activities carried out
- Making Rosters for Company cab drivers
- Handling Company Cars transportation, allocations of the Leadership travel duties and tracking the same.
Banquet Sales Executive
E-Square Hotel
Pune
2016.04 - 2017.05
- Handling residential conferences and social event details along with team members
- Releasing Function prospectus and POA as per function
- Taking payment follow-ups with the corporates as well as social clients
- Maintaining DSR on a daily basis Follow-up for Snags with the Maintenance team and keep the floor readiness.
Food & Beverage service Associate
J.W.Marriot Pune
Pune
2012.03 - 2013.05
- Planning the outlet to meet the daily needs of the operation
- Ensure prompt and courteous response to all guests, to maximize customer satisfaction
- Responsible for the organization of work within the department including assignments and time schedules to ensure optimum utilization of manpower
- Manage overall Coffee shop operations in the absence of Team leader
- Analyzing and monitoring the guest satisfaction index, and developing new processes to combat deviations
- Responsible for Trainings and Inductions for new joiners in the Coffee shop
- Supervision of pantry staff and maintenance of attendance/ work record
- Maximize the revenue through sales and increase the average check through upselling
- Prepare Monthly reports related to Outlet.
Guest service Associate
Brars Restaurant
Toronto
2010.10 - 2011.08
- Planning the outlet to meet the daily needs of the operation
- Ensure prompt and courteous response to all guests, to maximize customer satisfaction
- Responsible for the organization of work within the department including assignments and time schedules to ensure optimum utilization of manpower
- Manage overall Coffee shop operations in the absence of Team leader.
Education
Master of Science - Hospitality
AISSMS College of HMCT
Pune2024-06
B.Sc (Hospitality) -
AISSMS College of Hotel Management and Catering Technology, Savitribai Phule University
01.2010
Higher Secondary -
MSIHMCT, College of Hotel Management and Catering Technology
01.2007
Secondary School -
PES Modern Highschool
01.2005
Skills
- Guest Relation Management
- Operations Management
- Hospitality Management
- Assistant Professor
- Inventory Management
- Customer Care Strategies
- Organizing Guest Events
- Staff Hiring & Training
Accomplishments
- Appreciation from BU leads during high end leadership meetings and client visits.
- Successfully hosted CEO Visit to India 2019/ 2020 & BOD Visit to India,2020.
- Secured good ratings in YEAR 2019/ 2020.
References
References available upon request.
Timeline
Assistant Professor (Pursuing M.Sc in Hospitality)
AISSMS, College of Hotel Management and Catering Technology
2022.10 - Current
CWS, Client Visit Experience Lead
CBRE South Asia Pune
2019.04 - 2022.09
Banquet Sales Executive
E-Square Hotel
2016.04 - 2017.05
Food & Beverage service Associate
J.W.Marriot Pune
2012.03 - 2013.05
Guest service Associate
Brars Restaurant
2010.10 - 2011.08
Master of Science - Hospitality
AISSMS College of HMCT
B.Sc (Hospitality) -
AISSMS College of Hotel Management and Catering Technology, Savitribai Phule University
Higher Secondary -
MSIHMCT, College of Hotel Management and Catering Technology
Secondary School -
PES Modern Highschool
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