Sports
Priyanka. S
Sales Account Manager
Dubai
Summary
CARRER OBJECTIVES : To join my dream company, which is innovative, encourages its employees to do the things in newer and better ways and provides an international exposure comprising of a young, talented and creative people where I can enhance my skills. I Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Sales Account Manager
Redington Value Distribution
Dubai
12.2022 - Current
- Managing nearly 150 UAE Channel partners on Microsoft New sales orders and their renewals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Met with average of Number clients per week consistently, resulting in Number% client retention rate.
- Obtained and evaluated credit information about prospective customers.
- Created proposals for new and repeat customer business transactions.
- Anticipated clients' needs by staying in touch on regular basis.
- Organized joint sales calls with current customers and outside vendors.
- Exceeded team sales goals by Number%, generating $Amount in revenue.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Handled highest volume account in Type territory, generating more than $Amount in revenue.
- Negotiated prices, terms of sale and service agreements.
- Handled Number client companies and brought in Number new accounts.
- Answering nearly 100+ E-mails & calls helping on order placing, and channelising their accounts.
- Attending partner meetings and educating on new Microsoft guidelines. And explain information regarding company products to remain fully educated.
- Attending Microsoft events with vendors and partners and enhancing skills, and maintaining good relationship.
- Onboarding new channel partners collect & evaluating their documents to onboard.
- Frequent Communication with credit team and back end team on credit approvals and loading manual orders and unblocking codes.
- Regular meetings and discussion with team Manager on addressing partner concerns.
- Updating funnel sheet on order received, proposals, on product categories daily basis.
- Attending bi-weekly call with Microsoft updating on targets achieved. And yet to be achieved.
Project coordinator
Oasis Grace LLC
Muscat
04.2022 - 11.2022
- Working As channel sales manager in Redington Gulf Value Distribution
- Managing Customer relationship and coordinating with Sales team for order fulfilment
- Raising Purchase intent for spare parts
- Follow up with Supplier and Logistics company for delivery, coordination with Stores for spares delivery to workshop/ Service desk
- Raising invoice based on service delivery report and follow up for payment collection
- Answering inbound queries with sales, service, and insurance departments
- Responsible for Customer satisfaction and converting cold calls to prospect and to bookings
- Review and handle Customer’s query via social media on Sales, Service and escalations for Bangalore and Hyderabad Branch
- Regular meetings and discussion with team leaders on addressing Customer concerns
- Extracting relevant information from Customers and liaising with team leaders for addressing the requirements/concerns
- Preparing the EOD report and publish to manager
- Reaching out delegates in Middle East and North Africa region
- Organizing Events in Middle East and North Africa region
- Negotiating course fees and payment collection in advance
- Convincing and converting to business prospects
- Remain fully educated.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Photocopied, distributed and emailed documents to project managers.
- Responded to requests for information on materials to inquiring parties.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Kept corporate and client information confidential, adhering to data safety measures.
Personal Assitant/SEO Executive
Website Experts Pvt LTD
Bangalore
07.2020 - 12.2021
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized company meetings and scheduling for Number-employee team.
- Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
- Created dynamic SEO strategies to exceed market competitors and meet client needs.
- Reviewed and optimized client sites to improve keyword targeting URL strategies, website architecture and content.
- Worked with development team to properly implement SEO best practices on newly developed code.
- Managed campaign expenses to stay on budget, estimating monthly costs and reconciling discrepancies.
- Completed keyword research to target clients based on keyword targeting.
- Performed in-depth analysis of new client sites.
- Developed and implemented quality link-building strategies.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
Trainee
Digital Academy 360 Institute
10.2019 - 11.2020
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Handled day-to-day customer or client questions via telephone or email.
- Collaborated with employees from various backgrounds.
Customer relationship/Business development executive
Royce links Pvt LTD
Bangalore
04.2019 - 04.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reaching out delegates in Middle East and North Africa region.
- Organising Events in Middle East and North Africa region.
- Negotiating course fees and payment collection in advance. Convincing and converting to business prospects.
- Organize meetings and explain information regarding company products to remain fully educated.
- Informing about event places and the course details complete on trainer profile
- Explain completely on learning objectives and clear points advantages on attending the event and getting benefited on it.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Met existing customers to review current services and expand sales opportunities.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
- Generated advertising brochure for vendor use.
- Attended monthly sales meetings and quarterly sales trainings.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Presented professional image consistent with company's brand values.
Customer support executive
Kalyani Motors PVT.LTD
Bangalore
11.2016 - 03.2019
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Answering inbound queries with sales, service, and insurance departments.
- Responsible for Customer satisfaction and converting cold calls to prospect and to bookings.
- Review and handle Customer’s query via social media on Sales, Service and escalations for Bangalore and Hyderabad Branch,
- Raising Purchase intent for spare parts. Follow up with Supplier and Logistics company for delivery, coordination with Stores for spares delivery to workshop/ Service desk.
- Raising invoice based on service delivery report and follow up for payment.
- Regular meetings and discussion with team leaders on addressing Customer concerns.
- Extracting relevant information from Customers and liaising with team leaders for addressing the requirements/concerns.
- Preparing the EOD report and published
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Offered free products or services to pacify irate or unsatisfied customers.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Conducted surveys to determine customer opinion of products and services.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Education
Pre University - ECABM
St.Claret Pre University
Bangalore 03.2013 - 09.2015
Secondary Education - High School Administration
Standard English School
Bangalore 01.2012 - 12.2013
B.com - Commerce
Vishakhapatnam board Gitam University
Bangalore 08.2015 - 1 2018
Diploma - Digital Marketing
Digital Academy 360
Bangalore 10.2019 - 1 2020
Skills
Business growth and retention
undefinedAdditional Information
- TECHNICAL SKILLS: EXTRA CURRICULAR ACTIVITIES: STRENGTHS: PERSONAL DETAILS: DATE OF BIRTH : , 16-09-1997
Interests
Timeline
Sales Account Manager
Redington Value Distribution
12.2022 - Current
Project coordinator
Oasis Grace LLC
04.2022 - 11.2022
Personal Assitant/SEO Executive
Website Experts Pvt LTD
07.2020 - 12.2021
Trainee
Digital Academy 360 Institute
10.2019 - 11.2020
Diploma - Digital Marketing
Digital Academy 360
10.2019 - 1 2020
Customer relationship/Business development executive
Royce links Pvt LTD
04.2019 - 04.2020
Customer support executive
Kalyani Motors PVT.LTD
11.2016 - 03.2019
B.com - Commerce
Vishakhapatnam board Gitam University
08.2015 - 1 2018
Pre University - ECABM
St.Claret Pre University
03.2013 - 09.2015
Secondary Education - High School Administration
Standard English School
01.2012 - 12.2013
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