Priyanka Sahni

● Edit and verify communications and content for customer support
● Develop Bot communications to help improve User experience
● Brainstorm ideas to develop content that is empathetic and user friendly for various social media channels
● Fulfilling content requirements for cross-functional teams
● Develop content based on research
● Writing articles, blogs, and micro blogs for various verticals
● Create Video scripts and IVR scripts for various issue categories
● Collaborate with various product teams to develop content for website and Paytm app

● Handling content requirements for various International clients dealing in home decor, grooming services, security services etc and some Indian brands like Ashiana housing Private Limited.

● Worked closely with SEO team and developed content as per the keywords suggested

● Write articles for market visits and promotions
● Strategic planning for collaborations and promotions with various brands and events
● Manage existing client relationships and building new relations
● Compile industry information, maintain and enhance prospect and contact lists
● Identify new promotional opportunities
● Communicating with clients on regular basis
● Looking into business analytics