Priyanka Saini
Greater Noida
Summary
Dynamic professional with a proven track record at American Express, excelling in credit risk management and customer account oversight. Adept at generating insightful reports and fostering strong relationships, I effectively resolved disputes and enhanced client satisfaction, driving strategic objectives and minimizing delinquency risks.
Overview
9
9
years of professional experience
Work History
Credit Card Specialist
American Express
Gurgaon, HR
09.2019 - 09.2022
- Resolved over 70 daily inbound calls, addressing credit card inquiries and recommending banking products.
- Monitored customer accounts to evaluate creditworthiness and mitigate delinquency risks.
- Generated reports supporting leadership in establishing credit card strategies and objectives.
- Reconciled billing discrepancies, minimised receivables, and ensured compliance with regulations.
- Maintained current product knowledge to provide accurate information and ensure disclosure adherence.
UNIVERSAL BANKER
Barclays Bank PLC
Noida, UP
03.2018 - 09.2019
- Assessed customers' financial service needs and crafted targeted proposals.
- Contacted prospective clients to present services and clarify offerings.
- Cultivated new prospects from existing commercial accounts, referrals, and networking events.
- Maintained an updated client base while actively recruiting new clients.
- Analyzed client financial data to devise strategies for achieving financial goals.
- Demonstrated proficiency in MS Office applications.
- Exhibited strong business writing skills as of June 2014.
- Completed training in assertiveness by April 2014.
JUNIOR PRODUCT ENGINEER
HCL
Noida
12.2014 - 08.2015
- Delivered technical support and guidance to staff and customers on equipment standards.
- Developed operational, maintenance, and testing procedures for electronic products and systems.
- Evaluated operational systems and prototypes, recommending repairs or design modifications based on various factors.
- Assessed material and equipment requirements, ensuring timely ordering of necessary supplies.
INSURANCE ADVISOR
EXL
Noida, UP
05.2013 - 11.2014
- Referred questionable claims to investigators or claims adjusters for thorough investigation.
- Customized insurance programs to address diverse customer needs and risk profiles.
- Explained features, advantages, and disadvantages of policies to facilitate insurance plan sales.
- Calculated premiums and established payment methods to streamline customer transactions.
- Examined claims forms and records to assess insurance coverage accurately.
Education
Bachelor in Commmerce - Acccounting & Finance
Vinayaka Missions University
Delhi, DLHigh School Diploma -
ACN International University
New Delhi, DLSkills
- Credit risk management
- Customer account oversight
- Report creation
- Relationship development
- Effective communication
- Problem solving
- Dispute resolution
Timeline
Credit Card Specialist
American Express
09.2019 - 09.2022
UNIVERSAL BANKER
Barclays Bank PLC
03.2018 - 09.2019
JUNIOR PRODUCT ENGINEER
HCL
12.2014 - 08.2015
INSURANCE ADVISOR
EXL
05.2013 - 11.2014
Bachelor in Commmerce - Acccounting & Finance
Vinayaka Missions University
High School Diploma -
ACN International University
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