Summary
Overview
Work History
Education
Skills
Timeline
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Priyanka Salunkhe

Thane

Summary

Outgoing receptionist coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

9
9
years of professional experience

Work History

Receptionist Coordinator

07.2023 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Promoted a positive company image through courteous interactions with clients both over the phone or face-to-face encounters at the reception desk.
  • Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
  • Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.

Back Office Executive

06.2019 - 03.2020
  • Daily data entry for office operations.
  • Organized office operations, leading daily activities and controlling correspondence.

Quality Analyst

09.2018 - 12.2018
  • Analyzed quality and performance data to support operational decision-making.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Kept scripts and test cases updated with current requirements.

Receptionist Coordinator

04.2016 - 04.2017
  • Supported new employee onboarding by providing training, guidance, and resources to help them acclimate to their roles.
  • Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
  • Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
  • Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
  • Maintained up-to-date knowledge of company policies, procedures, and offerings to better serve clients and assist coworkers when necessary.
  • Reduced wait times for clients by effectively directing calls to appropriate departments and personnel.
  • Achieved strong relationships with vendors by coordinating deliveries, payments, and order tracking details accurately and professionally.

Education

High School Diploma -

Sikkim University
03-2024

Skills

  • Effective communication
  • Good observer
  • Greeting and seating clients
  • File organization
  • Reception area maintenance
  • Active listening

Timeline

Receptionist Coordinator

07.2023 - Current

Back Office Executive

06.2019 - 03.2020

Quality Analyst

09.2018 - 12.2018

Receptionist Coordinator

04.2016 - 04.2017

High School Diploma -

Sikkim University

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Priyanka Salunkhe