Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Coursework
Timeline
Generic

PRIYANKA SAMAL

Mumbai

Summary

Learning & Development professional with 6+ years’ experience driving training impact across EdTech, Healthcare, CSR, and Visitor Experience. At Traya HealthCare, I lead a 19-member team, rolled out LMS adoption and AI coaching, and improved sales conversion by 5% through targeted interventions. Consistently delivered 30% productivity gains and 20% error reduction in prior roles by redesigning manuals and onboarding programs. Skilled in instructional design, performance analytics, and cross-functional collaboration to build scalable, high-engagement learning ecosystems.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager - Training and Development

Traya HealthCare Pvt. Ltd.
Mumbai
12.2024 - Current
  • Create and Lead end-to-end training or floor content focused on process, product knowledge, and customer experience enhancement.
  • Supervise and mentor a team of 19 trainers, responsible for onboarding of both offline clinic Hair coaches and also online hair coaches, capability building, performance coaching, and content quality.
  • Develop and standardize all floor-level SOPs, certification frameworks, and on-the-job training modules.
  • Create detailed KRAs and KPIs for the training team to ensure measurable growth and accountability across performance metrics.
  • Travel to partner locations in Mumbai, Amritsar, Nagpur, Mohali, Bangalore for KocharTech, Technotask, Dr. ITM Mohali, and Radical Minds to improve training effectiveness and standardize execution.
  • Support the sales function by introducing targeted training interventions, contributing to a 5% rise in sales conversion.
  • Collaborate with cross-functional stakeholders to align training efforts with customer experience goals and business outcomes.
  • Lead adoption of LMS Convin for structured learning and AI coaching for floor coaches.

Training Assistant - Visitor's Experience

Abhay Prabhavana Museum by Amar Prerana Trust
Pune
02.2024 - Current
  • Developing and facilitating training programs for museum employees.
  • Designing and executing comprehensive manuals for museum personnel in 6 sectors, elevating productivity by 30% and simplifying staff onboarding, resulting in a 20% decrease in inaccuracies.
  • Planned and executed itinerary for 500+ visitors at once. Organized full day visits with creating batches immediately after the arrival, for exhibits & food breaks.
  • Creating and managing training budgets, and ensuring that operations stay within budget. Identify employee skills, gaps and areas for improvement through TNI observations.

Assistant Manager_T & D- Academics (Dept.)

Sunstone Education Pvt. Ltd.
Bhopal
01.2023 - 02.2024
  • Planned, Prepared and lead Training and Development Sessions for three different campuses - Jagran Lakecity University, Sage University and People's University.
  • Ran huge Campaigns in schools and colleges to get students.
  • An Event coordinator, conducted 10+ grand events starting from college orientation till farewell parties. Also organized excursions and tours for employees and students in each college.
  • Was responsible for placements and internships for all three campuses.
  • Monitored employees attendance records, timekeeping, and payroll information.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Proposed or approved modifications to project plans.

Trainer

Dr. Reddy's Foundation
Bhopal
02.2022 - 01.2023
  • Provided trainings to the Aspirants and placing them in desired companies.
  • Did 50+ Employer connects and meetings with different group of companies to meet their expectations and standard of employees.
  • Gave trainings to Counselors and Mobilizers to increase enrollments for the project.
  • Provided trainings on- Soft Skills, Communication Skills, Aptitude, Digital Literacy and English Speaking.
  • Planned and Organized Job Fair every quarter.

Deputy Branch Manager

Freedom Employability Academy
Gwalior
09.2020 - 06.2021
  • Assisted Branch Employees Conducted Training Sessions for Branch Staff regarding inventory use and managing the assets.
  • Branch Compliance Management.
  • Conflict Resolution was the major skill I needed to use often with my team and students.
  • Continued giving trainings to 80 candidates every day (Offline and Online).
  • Branch employees were given counseling to help them see their own potential and get over behavioral, social, and personal issues that were impacting their work.
  • Organizing, developing, and overseeing a training schedule for every branch employee.
  • Task delegation to staff members or giving them the authority to become self-sufficient individuals.
  • Lead discussions on Monthly Evaluation Rubric with branch staff.

English Facilitator

Freedom Employability Academy
Gwalior
07.2019 - 08.2020
  • Started and managed a new FEA branch in Gwalior (M.P.).
  • Daily Lead generations of 5+ Economically disadvantaged people.
  • Took care of Enrolments, LMS, Candidates, Counseling sessions, Demo sessions and Managing the branch.
  • Facilitated 20 individuals at once to increase their skills and proficiency.
  • Focused on adult pedagogy.
  • Became part of the Awareness Campaign and helped mobilizers to reach the correct audience.

Education

Bachelor of Science - Agriculture

Institute of Technology and Management
Gwalior
01.2018

Skills

  • Content Creation
  • Project Management
  • Itinerary Planning and Execution
  • Customer Relationship Management (CRM)
  • Cost Benefit Analysis
  • Employee Performance Evaluations
  • Task Delegation
  • Leadership and Team Dynamics
  • Cost Reduction
  • Microsoft Office Expertise
  • Staff Supervision and Development
  • Projects scope and controlling scope creep
  • Success Criteria and Evaluating Progress
  • Best at attracting traffic by creating ads

Certification

  • Foundations of Project Management, Google, Coursera
  • Project Management, Google

Accomplishments

  • Got Best Placement and Internship Guru Award 2023 by Sunstone.
  • Won Bronze in International Teachers Olympiad 2022 with 74.62 percentile.

Languages

  • Hindi, Fluent
  • English, Fluent
  • Odia, Fluent in speaking only
  • Marathi, Intermediate

Coursework

  • Positive Psychology: Resilience Skills - Coursera
  • Learning and Development - Google
  • Instructional Designing
  • Project Management - Google Projects
  • GrowProject by Dr. Reddy's Foundation
  • GrowPWD by Dr. Reddy's Foundation
  • Project Freedom by AAM Foundation
  • Anupras House - Self Employed
  • Coach the Museum - Abhay Prabhavana by Dr. Firodia

Timeline

Assistant Manager - Training and Development

Traya HealthCare Pvt. Ltd.
12.2024 - Current

Training Assistant - Visitor's Experience

Abhay Prabhavana Museum by Amar Prerana Trust
02.2024 - Current

Assistant Manager_T & D- Academics (Dept.)

Sunstone Education Pvt. Ltd.
01.2023 - 02.2024

Trainer

Dr. Reddy's Foundation
02.2022 - 01.2023

Deputy Branch Manager

Freedom Employability Academy
09.2020 - 06.2021

English Facilitator

Freedom Employability Academy
07.2019 - 08.2020

Bachelor of Science - Agriculture

Institute of Technology and Management

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PRIYANKA SAMAL