PRIYANKA SEHGAL

Handle customer inquiries, complaints, and returns professionally and courteously

• Encourage customers to sign up for loyalty programs or promotional newsletters
• Receive, unload, and unpack merchandise deliveries
• Stock shelves and displays with products, ensuring everything is properly arranged and faced
• Managed inventory, ensured accurate stock levels, and maintained FIFO principles.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Report any maintenance issues or safety hazards to management
• Stay informed about the various products sold in the store, including their origins, flavors, and uses
• Attend training sessions and product tastings to improve knowledge and understanding
• Educate customers on different products and guide selection
• Handled cash transactions and daily reconciliation.
• Prepare daily sales reports and assist with inventory counts as required
• Work collaboratively with other team members to achieve store goals and objectives
• Communicate effectively with colleagues and management regarding tasks, issues, and ideas for improvement
• Assist with training new team members and provide support as needed

• Developed a customized treatment plan for each client based on their individual needs, resulting in improved client satisfaction
• Building and maintaining strong relationships with clients, understanding their needs, and providing exceptional customer service throughout the on-boarding process
• Serving as the main point of contact for clients during the on-boarding process
• Effectively communicating with clients to address their questions, concerns, and requests
• Gaining a deep understanding of the company's products or services to effectively explain their features and benefits to clients during the on-boarding process
• Collaborating with sales, marketing, customer support, and other relevant teams to ensure a cohesive on-boarding experience for clients
• This may involve coordinating training sessions or working on customization requests
• Monitored onboarding metrics and reported to management regularly.
• Organized orientation events for new boarders to familiarize them with the facilities, rules, expectations, and community culture.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answer incoming calls and emails in a professional manner
• Provided academic advising and administrative support to students.
• Serve on the Academic team to plan, coordinate and assess orientation and information sessions.
• Ensured compliance with documentation and maintained an updated student database.
• Work collaboratively with faculty and staff on retention issues and to improve overall support services.

• Handling external or internal communication or management systems.
• Assist senior administrative staff as directed, to analyze, rectify & resubmit rejected invoices for the area as received from the clients.
• Managed communication systems, payroll support, and invoice processing.
• Telephone/reception input as required.
• Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
• Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.

• Working in a customer-facing role, providing accurate and timely support to card members.
• Enhanced portfolio quality through diligent monitoring, early identification of potential risks, and prompt corrective actions.
• Monitor the credit score of the card members and take appropriate actions.
• Provide retention support to the card member by offering flexible options.
• Developed payment programs and mentored new team members.
• Supported card members with credit analysis and retention strategies.
• Leverage my experience to help my team as well as deliver important data to reporting manager.

• Enhanced customer relationships by addressing post-sale queries and upselling opportunities.
• Maintained up-to-date knowledge of industry trends and competitor offerings for better client servicing recommendations.
• Streamlined internal processes for improved efficiency in client servicing operations, resulting in faster response times and higher client retention rates.