Priyanka Sharma
Vadodara
Summary
- Creative IT Engineer practiced at finding novel solutions to diverse technical problems. Comfortable maintaining and repairing wide-ranging systems. Skilled at both initial design planning and legacy asset maintenance. Expert at full IT lifecycle concerns on small or large scale. Analytical Technical Engineer offering years of web design and server maintenance expertise. Eager to apply extensive experience in troubleshooting, maintenance and repair to a role within the team.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
IT Engineer
priyu infotech
Vadodara
04.2022 - 08.2023
- Completed full-scale project plans with oversight of engineering activities and design processes.
- Oversaw budgets for project, tracked expenses, and timelines and communicated with key stakeholders on milestones.
- Prepared at-home remote access systems based on company's solutions, onboarding new users and supporting existing remote workers.
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
- Configured and maintained Windows Server 2008, 2012, 2016 operating systems.
- Installed new hardware and software solutions in accordance with company standards.
- Participated in meetings with vendors regarding purchase of new IT products or services.
- Created reports on system performance metrics for management review.
- Assisted technical managers with new application research and modification suggestions.
- Performed troubleshooting on hardware and software issues in a timely manner.
- Installed, configured, maintained and upgraded computer systems and networks.
- Assisted in the development of company IT policies.
- Coordinated with vendors during hardware procurement process.
- Provided technical guidance for system development and troubleshooting.
IT Support Engineer
microtech infosys
Vadodara
02.2021 - 03.2022
- Created technical documentation for internal use by IT staff members.
- Developed scripts to automate routine tasks related to system maintenance.
- Configured routers and switches according to organizational specifications.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Maintained inventory records of all hardware components within the organization's network.
- Provided technical support to users by troubleshooting hardware and software issues.
IT Support Engineer
Navjivan High school(Sigma university)
Vadodara
01.2019 - 03.2019
- Evaluated system availability, throughput and latency to lead network planning, installation, configuration, and testing.
- Outlined and provided reference material, support and training programs to maintain compliance with network policy.
- Planned, designed, engineered and supported changes to mission-critical voice, video and data network to provide flawless service to users.
- Planned, designed, engineered and supported changes to mission-critical voice, video and data network to provide flawless service to users.
- Developed, tested, evaluated and installed network upgrades to meet organizational performance thresholds.
- Designed and implemented overhaul of servers along with wired and wireless networks for ware houses.
- Created detailed documentation regarding all aspects of the networks configuration and setup process.
- Monitored network performance and identified potential areas of improvement.
- Maintained up-to-date knowledge of industry trends and developments related to networking technologies.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Installed and configured new hardware and software components related to networking issues.
- Identified, diagnosed, and resolved network problems.
- Investigated and troubleshot complex network-related problems in a timely manner.
- Provided technical support for users having difficulty connecting to or using the network.
- Provided end-user support for network-related issues.
- Conducted regular maintenance checks on servers and routers.
- Telecom vendor coordination for service provisioning and issue resolution.
- Installed and configured network hardware, software, and systems.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Conducted routine network security audits and updates.
- Assisted in the development of business continuity plans.
- Troubleshot LAN/WAN infrastructure to maintain optimal performance.
- Developed documentation for system configurations and procedures.
- Collaborated with IT team on large-scale projects.
- Supported remote users through VPN configuration and management.
- Maintained positive working relationship with fellow staff and management.
- Diagnosed and resolved complex network connectivity issues.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Implemented efficient network backup and recovery solutions.
- Monitored network performance to optimize speed and reliability.
- Configured hardware devices and software settings to optimize network performance.
- Coordinated with vendors and suppliers regarding any necessary repairs or replacements related to networking equipment.
- Conferred with Network Engineer en to establish network specifications, interface configurations and routing protocols based on workflow, access, information, and security requirements.
- Created technical documentation for internal use by IT staff members.
- Developed scripts to automate routine tasks related to system maintenance.
- Provided technical support to users by troubleshooting hardware and software issues.
- Maintained up-to-date case documentation for future reference.
- Supported customers with online billing, access and account issues.
Education
High School Diploma -
Sigma University
Vadodara09-2018
Skills
- Software Development
- Business Intelligence
- Software testing
- Web development
- Mobile Application Development
- IT service management
- Technical Support
- Web design knowledge
- Project management mastery
- File Management
- System updates
- Computer Programming
- Hardware troubleshooting
- Sales Support
- Troubleshooting and resolution
- Operating systems
- Software configuration
- Web development expertise
- Technical consulting
- Network Administration
Affiliations
- PLAYING CRICKET (PLAYER IN BARODA)
- READING BOOK
- READ CURRENT AFFIARS
Languages
Hindi
First Language
Gujarati
Advanced (C1)
C1
English
Beginner (A1)
A1
Accomplishments
- RECEIVE GIFT FOR ACHIVE TARGET.
- RECEIVE AWARD FOR THE PLAYER IN CRICKET MATCH (BIHAR).
- RECEIVE HONOR CERTICICATE AS A PERFORMAR IN MATCH.
Timeline
IT Engineer
priyu infotech
04.2022 - 08.2023
IT Support Engineer
microtech infosys
02.2021 - 03.2022
IT Support Engineer
Navjivan High school(Sigma university)
01.2019 - 03.2019
High School Diploma -
Sigma University
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