PRIYANKA SHARMA
Bangalore
Summary
With over 5 years of experience in project management, I have successfully overseen risk and fraud compliance projects within the cybersecurity field. I specialize in managing internal and external teams, ensuring timely project delivery, and maintaining compliance with industry standards. My expertise includes coordinating follow-ups, providing tool training, raising and resolving issues, and documenting detailed reports. I am skilled in driving team collaboration, monitoring progress, and executing projects aimed at preventing cybercrimes and mitigating risks. My proven abilities in end-to-end project management bring improvement. Expert in identifying and mitigating risks, reaching milestones, and managing deliverables. Highly organized leader with great attention to detail.
Overview
7
7
years of professional experience
Work History
Fraud Risk Management Consultant
FI
Bangalore
08.2024 - Current
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with internal stakeholders such as IT, finance, and legal teams to evaluate the effectiveness of existing controls against established guidelines.
- Ensured compliance with applicable laws, regulations, policies, and procedures throughout the life cycle of each project.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Fincrime Analyst
Concentrix
Bengaluru
03.2024 - 08.2024
- Specialized in Financial Crime (FinCrime) activities, including Anti-Money Laundering (AML) measures and addressing issues related to money mules.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Managed multiple projects with competing deadlines simultaneously.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Provided guidance to team members regarding tasks assigned to them.
Risk Investigation Specialist
PayPal
Bengaluru
08.2022 - 02.2024
- Spearheaded a collaborative project with key stakeholders to enhance productivity and quality metrics, resulting in a significant increase of 6.3% in floor productivity and 8.27% in quality standards. This initiative involved establishing a centralized repository of audited cases, streamlining resolution processes for similar case types across the floor.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Fraud Investigator
24/7 In Touch Pvt Ltd
Bengaluru
03.2022 - 07.2022
- Modified project plans when needed to better align with organizational objectives.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Enhanced risk management in a gaming project by adeptly identifying and resolving fraudulent activities, showcasing strong problem-solving skills, and promoting a secure gaming environment.
- Implemented appropriate actions on investigated transactions in alignment with established protocols and tools, ensuring compliance with regulatory requirements and organizational policies.
Trust and Safety Analyst
LinkedIn
Bengaluru
02.2021 - 02.2022
- Spearheading efforts on the LinkedIn platform, accountable for receiving, processing, investigating, and successfully resolving fraudulent cases within the realm of social media.
- Successfully resolved case studies related to AML and KYC issues on social media platforms, applying analytical skills and regulatory knowledge.
- Provided detailed annotations documenting investigative actions, contributing to a comprehensive audit trail for compliance and reporting purposes.
- Strategically restructured processes and introduced policies within the user agreement, resulting in a substantial reduction of cases from 7,000 to 3,000, showcasing a proactive and impactful approach.
Moderation Analyst
Accenture
Bengaluru
06.2018 - 01.2021
- Conducted comprehensive content reviews on user profiles, videos, and text-based materials, promptly addressing reported issues or system-flagged content for platforms such as Facebook, Instagram, and YouTube.
- Achieved daily targets through rigorous prioritization within deadlines, while actively enforcing platform policies and guidelines to maintain a secure environment for users, viewers, and creators.
- Worked on compromised seller accounts, investigated for hackers and hacked accounts, detect and stop this activity, and reverse any unauthorized changes to protect the seller experience (SX) and customer experience (CX).
Education
Bachelor of Engineering - Computer Technology
Priyadarshini College of Engineering
Nagpur05.2018
Skills
- Process management
- Risk management
- Due diligence
- Report creation
- Team collaboration
- Process improvement
- Time management
- Relationship building
- Compliance management
Affiliations
- Zendesk
- Jira Service Management
- Freshdesk
- Five9
- Slack
- Spiceworks
- AML360
- Outlook
- Successfully managed and optimized case monitoring platforms such as Sherlock, SAR Portal, etc improving investigation workflows, compliance tracking, and real-time case resolution
Timeline
Fraud Risk Management Consultant
FI
08.2024 - Current
Fincrime Analyst
Concentrix
03.2024 - 08.2024
Risk Investigation Specialist
PayPal
08.2022 - 02.2024
Fraud Investigator
24/7 In Touch Pvt Ltd
03.2022 - 07.2022
Trust and Safety Analyst
LinkedIn
02.2021 - 02.2022
Moderation Analyst
Accenture
06.2018 - 01.2021
Bachelor of Engineering - Computer Technology
Priyadarshini College of Engineering
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